Hybrid Parts Operations Coordinator

Raymond Corp.; Fort Worth (TX); Hybrid; USD 42,000 - 68,000; Full time

Job summary

The Raymond Corporation seeks a Parts Operations Coordinator in Fort Worth for a hybrid role split between parts correspondence and shipping/receiving. You will support customers, service technicians, and sales reps, while maintaining records and cross-training across functions.

Responsibilities cover quotations, order processing, backorder monitoring, parts sourcing, core returns, and frontline support. The role requires two years’ related experience and strong organizational skills.

Qualifications

• Minimum of two years of related parts, warehouse, shipping and receiving, or customer service experience.
• Strong customer service and communication skills.
• Computer proficiency and ability to learn inventory and business systems.
• Strong organization, attention to detail, and problem-solving skills.
• High school diploma or GED equivalent.
• Ability to lift and move materials weighing up to 50 pounds.

Responsibilities

• Prepare and manage customer parts quotations.
• Support service technicians with parts identification, availability, and order fulfillment.
• Process customer and internal parts orders.
• Monitor backorders and communicate status updates.
• Research and source parts through manufacturer and supplier resources.
• Coordinate and process core returns.
• Provide professional customer support by phone and email.
• Maintain accurate records in company systems.
• Provide vacation and absence coverage for parts personnel.
• Receive and inspect inbound shipments.
• Verify packing slips, purchase orders, and shipping documentation.
• Process inventory receipts in company systems.
• Put away and organize inventory.
• Pick and stage customer, service, and internal orders.
• Package outbound shipments and create shipping labels.
• Coordinate freight shipments and process freight claims.
• Perform cycle counts and support inventory audits.
• Maintain warehouse organization and 5S standards.
• Provide front counter coverage when needed.
• Assist with inventory audits and continuous improvement activities.
• Support Parts Sales Representatives and branch personnel.
• Cross-train across parts and warehouse functions to maintain workflow continuity.

Skills

Customer service

Communication

Inventory software

Organization

Lifts 50 lbs

Problem solving

Education

High school diploma or GED

Tools

ERP systems

WMS

Inventory management

Job description

The Raymond Corporation seeks a Parts Operations Coordinator in Fort Worth for a hybrid role split between parts correspondence and shipping/receiving. You will support customers, service technicians, and sales reps, while maintaining records and cross-training across functions.

Responsibilities cover quotations, order processing, backorder monitoring, parts sourcing, core returns, and frontline support. The role requires two years’ related experience and strong organizational skills.