Hybrid Partner Success Ops & CRM Coordinator

ShipperHQ; Austin (TX); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

22 days PTO

401k Match

Medical/Dental/Vision Insurance

Parental Leave

Hybrid work in Austin

Job summary

ShipperHQ in Austin, TX seeks a Partnerships Operations Coordinator to provide operational, administrative, and tracking support to the Partnerships and Sales teams. You will maintain clean CRM data, support partner communications, and help organize partner initiatives.

This entry‑level role offers hands-on experience with HubSpot, data accuracy, and cross‑functional collaboration in a fast‑paced e‑commerce environment.

Qualifications

• Recent graduate in a business, communications, or technical field (or equivalent hands-on experience).
• Strong communicator and natural relationship-builder who genuinely enjoys working with people.
• Some exposure to web technologies, SaaS products, or the e-commerce landscape is a plus.
• Strong organizational skills and high attention to detail, with a passion for process improvement and data accuracy.
• Comfortable with ambiguity and excited to adapt and grow in a fast-paced environment.

Responsibilities

• HubSpot Management: Maintain accurate and up-to-date partner records in HubSpot, including contact information, activity logs, deal tracking, and follow-up tasks.
• Partner Process Support: Follow established partnership processes and workflows to ensure partner activities, communications, and next steps are properly tracked and completed.
• Partner Coordination: Assist with scheduling partner meetings, preparing meeting materials, tracking action items, and coordinating timely follow-ups with external partners.
• Partner Engagement: Support ongoing communication with existing agency, integration, and technology partners to ensure timely responses, consistent engagement, and a positive partner experience.
• Reporting & Tracking: Help maintain partner dashboards, activity reports, and pipeline updates to provide internal visibility into partnership progress and key performance metrics.
• Cross-Team Collaboration: Coordinate closely with Sales, Marketing, and Technical Support teams to support joint partner initiatives, co-marketing efforts, and accurate information sharing across the organization.
• Product & Industry Learning: Develop a working knowledge of ShipperHQ's platform, partner ecosystem, and the broader e-commerce industry through structured training and hands-on operational experience.

Skills

Strong communicator

Relationship-builder

Organizational skills

Attention to detail

Adaptable in fast-paced environment

Education

Recent graduate in business, communications, or technical field

Tools

HubSpot

Job description

ShipperHQ in Austin, TX seeks a Partnerships Operations Coordinator to provide operational, administrative, and tracking support to the Partnerships and Sales teams. You will maintain clean CRM data, support partner communications, and help organize partner initiatives.

This entry‑level role offers hands-on experience with HubSpot, data accuracy, and cross‑functional collaboration in a fast‑paced e‑commerce environment.