Hybrid Outbound Account Resolution Specialist I

Coastal Credit Union; Raleigh (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Coastal Credit Union in Raleigh, NC is seeking an Account Resolution Specialist I to manage outbound delinquent account contact and secure payment commitments. This role focuses on timely cures, accurate documentation, and adherence to collection procedures while supporting member resolution and service quality.

The ideal candidate will have at least one year of consumer loan collections or related experience, a high school diploma, and the ability to work a 10am–7pm schedule in a hybrid,

Qualifications

• One year of consumer loan collections or related experience.
• Experience with debt collections systems preferred
• High school diploma or equivalent

Responsibilities

• Outbound Account Resolution: Contact members with delinquent accounts to obtain payment commitments and support cure within approved collection practices.
• Member Engagement and Productivity: Meet role-level expectations for outbound call activity and service support.
• Documentation and Follow-Up: Record all contacts, commitments, and account activity for audit and continuity.
• Escalation Identification: Identify cases needing further research or leadership review and escalate appropriately.
• Compliance: Perform collection activity in accordance with policies and regulatory requirements.

Skills

Outbound calling

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Debt collection systems

Job description

Coastal Credit Union in Raleigh, NC is seeking an Account Resolution Specialist I to manage outbound delinquent account contact and secure payment commitments. This role focuses on timely cures, accurate documentation, and adherence to collection procedures while supporting member resolution and service quality.

The ideal candidate will have at least one year of consumer loan collections or related experience, a high school diploma, and the ability to work a 10am–7pm schedule in a hybrid,