Hybrid Outbound Account Resolution Specialist

Coastal Credit Union; Raleigh (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Coastal Federal Credit Union in Raleigh, NC is seeking an Account Resolution Specialist I (Outbound) to resolve delinquent accounts through proactive outreach, securing payment commitments, and documenting activity in accordance with policy.

The hybrid role requires one year of consumer loan collections or related experience, a high school diploma, and availability to work 10am–7pm. You will contribute to delinquency reduction and member resolution while ensuring service quality and compliance.

Qualifications

• One year of consumer loan collections, financial services, call center, or comparable member/customer contact experience.
• Experience with debt collections systems preferred

Responsibilities

• Outbound account resolution: contact members with delinquent accounts, identify resolution options, obtain payment commitments, and support timely cure.
• Member engagement and productivity: meet role-level expectations for outbound call activity and service support.
• Documentation and follow-up: document all member contacts, commitments, follow-up actions, and account activity accurately for audit.
• Escalation identification: identify circumstances requiring additional research or leadership review and escalates appropriately.
• Compliance: perform collection activity in accordance with policy, confidentiality, and regulatory expectations.

Education

High school diploma or equivalent

Job description

Coastal Federal Credit Union in Raleigh, NC is seeking an Account Resolution Specialist I (Outbound) to resolve delinquent accounts through proactive outreach, securing payment commitments, and documenting activity in accordance with policy.

The hybrid role requires one year of consumer loan collections or related experience, a high school diploma, and availability to work 10am–7pm. You will contribute to delinquency reduction and member resolution while ensuring service quality and compliance.