Hybrid Order Management Team Lead - Americas

Hyperion Materials & Technologies Inc.; Dublin (OH); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Hyperion Materials & Technologies Inc. is seeking an Order Management Supervisor to lead a team of Order Management Representatives across the Americas while managing customer accounts in Dublin, Ohio. This hands-on role focuses on providing exceptional customer service, coaching employees, and ensuring compliance with established processes.

The ideal candidate will have 5-7 years of customer service experience, including 1-2 years in a leadership role. Knowledge of Oracle and M3 systems, along with strong communication skills, are essential for success in this position.

Qualifications

• 5-7 years of experience in customer service or other customer-facing role.
• 1-2 years in a leadership role.
• Experience with Oracle and M3 or similar systems is a plus.

Responsibilities

• Manage a portfolio of customer accounts ensuring exceptional service.
• Coach and mentor Order Management Representatives.
• Conduct daily meetings to review performance metrics and priorities.

Skills

Leadership

Customer service

Communication skills

Problem-solving

Education

High School Diploma or BS Degree in Communications, Business, Operations

Tools

Oracle

M3

Microsoft Office Suite

Job description

Hyperion Materials & Technologies Inc. is seeking an Order Management Supervisor to lead a team of Order Management Representatives across the Americas while managing customer accounts in Dublin, Ohio. This hands-on role focuses on providing exceptional customer service, coaching employees, and ensuring compliance with established processes.

The ideal candidate will have 5-7 years of customer service experience, including 1-2 years in a leadership role. Knowledge of Oracle and M3 systems, along with strong communication skills, are essential for success in this position.