Hybrid Order Management Specialist - 2 Days In-Office

Hewlett Packard Enterprise Company in

Andover (MA)

Hybrid

USD 45,000 - 62,000

Full time

14 days+

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Job summary

Hewlett Packard Enterprise in Massachusetts is seeking a detail-oriented Order Management Specialist to join our retail operations team. You will ensure accurate, timely order processing and coordinate with Sales, Purchasing, Shipping, Production and Finance to drive fulfillment and post-sale support.

The role requires strong Dynamics 365 experience, excellent communication, and the ability to manage escalations.

Qualifications

2+ years of order management, customer service, or operations experience; distribution or tech sales preferred.
Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills.
Knowledge of order-to-cash processes, RMAs, SOWs, and service order workflows.
Experience coordinating with Purchasing, Production, Shipping/Logistics, and Finance.

Responsibilities

Manage new customer setup and onboarding processes.
Validate order creation and update or correct order details as needed.
Coordinate with Purchasing to provide end-user and licensing information.
Interface with Customers daily to provide order status and troubleshoot issues.
Interface with Shipping to obtain quotes, release shipments, and track progress.
Support invoice generation, customer credits, and invoice adjustments.
Maintain accurate records of order activities and communications.