Manufacturing Customer Support Specialist (SAP & Salesforce)

Infosys BPM Ltd.; Tempe (AZ); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Infosys BPM Ltd. is seeking an experienced Customer Service/Administrative professional to support manufacturing operations in Tempe, AZ. You will handle inquiries, manage orders, and coordinate with internal teams to ensure accurate fulfillment while maintaining detailed records.

Required: 2 years of direct customer service, SAP (MRP), and Salesforce experience. Expect occasional Saturdays and a hybrid work schedule after 6 months, based on performance.

Qualifications

• 2 years of direct customer service experience.
• SAP (MRP) experience required.
• Salesforce experience required.
• Must be willing to work occasional Saturdays on a rotating schedule.
• Ability to participate on camera during Microsoft Teams meetings when requested.
• Hybrid work schedule available after 6 months, based on performance.

Responsibilities

• Provide administrative and customer support in a manufacturing environment.
• Research and resolve customer inquiries, issues, and concerns in a timely manner.
• Communicate order status, delivery timelines, and case updates to customers.
• Coordinate with internal teams to ensure accurate and timely order fulfillment.
• Maintain detailed records of customer interactions and case activities.
• Support order management and customer service processes using SAP and Salesforce.
• Work effectively in a high-paced environment while maintaining accuracy and attention to detail.

Skills

Customer service

Communication

Problem solving

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Tools

SAP (MRP)

Salesforce

Job description

Infosys BPM Ltd. is seeking an experienced Customer Service/Administrative professional to support manufacturing operations in Tempe, AZ. You will handle inquiries, manage orders, and coordinate with internal teams to ensure accurate fulfillment while maintaining detailed records.

Required: 2 years of direct customer service, SAP (MRP), and Salesforce experience. Expect occasional Saturdays and a hybrid work schedule after 6 months, based on performance.