Hybrid Process Specialist – Logistics & Ops Support

Infosys; Irving (TX); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Infosys BPM in Irving, TX, is seeking a Process Specialist to execute transactions per guidelines and timelines, review inputs from team members, and assist in training activities and escalation resolution to meet SLAs. The role supports reverse logistics and related operational tasks within Infosys policies.

The candidate should have a minimum of 2 years’ relevant experience, enjoy teamwork, and be proficient in MS Excel/Word. SAP experience is a plus in this hybrid position.

Qualifications

• High school diploma or GED required.
• At least 2 years of related experience.
• Experience with SAP is a plus.
• Strong collaboration and teamwork.
• Self-motivated with ability to work under pressure.
• Excellent MS Excel and Word skills.

Responsibilities

• Provide level 1 triage for reverse logistics helpdesk requests.
• Support processes such as spares management, order maintenance, and system transactions.
• Assist customers with RMA requests and issue resolutions.
• Call center support during business hours.
• Create FAQs and training documentation for end users.
• Conduct info sessions to business end users.

Skills

Team player

Self-motivated

Attention to detail

Adaptability

Pressure handling

Prioritization

Education

High School Diploma or GED Equivalent

Tools

SAP

MS Excel

MS Word

Job description

Infosys BPM in Irving, TX, is seeking a Process Specialist to execute transactions per guidelines and timelines, review inputs from team members, and assist in training activities and escalation resolution to meet SLAs. The role supports reverse logistics and related operational tasks within Infosys policies.

The candidate should have a minimum of 2 years’ relevant experience, enjoy teamwork, and be proficient in MS Excel/Word. SAP experience is a plus in this hybrid position.