Hybrid Ops & Tech Manager: Professional Liability Claims

Aon plc; Washington, Northern (Washington County, KY); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Health insurance

Paid time off

Holidays

Life insurance

Disability insurance

Tuition assistance

Commuter benefits

Employee assistance program

Job summary

Aon plc is seeking an Operations and Tech Manager I to lead professional liability and license protection claims, overseeing claims administration and customer service. The role partners with licensing boards, carriers, and executive stakeholders to protect professionals’ licenses and financial interests.

The position is hybrid, in-office and remote, with responsibilities spanning investigations, documentation, and performance monitoring to ensure high-quality outcomes.

Qualifications

• 5+ years in business, preferably insurance industry.
• Experience in team management, project management, and resource planning.
• Self-starter with operational improvement mindset.
• Strong technical ability to handle complex processes.
• Excellent written and verbal communication.
• P&C License is required.

Responsibilities

• Direct handling of professional liability and license protection claims from initial notification through resolution.
• Manage customer support via phone and email with timely, professional service.
• Oversee licensing board complaints, hearings, misconduct allegations, and disciplinary actions.
• Ensure timely investigations, reviews, documentation, reserving, and resolution strategies.
• Act as escalation point for high-exposure or complex claims.
• Monitor claim inventory, aging, workloads, service levels, and closure activity.
• Interact with stakeholders up to executive level and coordinate with carrier partners.
• Evaluate system improvement needs based on feedback from processes.

Skills

Team Management

Project Management

Resource Planning

Strong communication

Problem solving

Self-starter

Education

Bachelor's degree

Tools

Microsoft Suite

Job description

Aon plc is seeking an Operations and Tech Manager I to lead professional liability and license protection claims, overseeing claims administration and customer service. The role partners with licensing boards, carriers, and executive stakeholders to protect professionals’ licenses and financial interests.

The position is hybrid, in-office and remote, with responsibilities spanning investigations, documentation, and performance monitoring to ensure high-quality outcomes.