Professional Liability Claims Operations Lead — Hybrid

Aon; Fort Washington (MD); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

401(k) savings plan

Employee stock purchase plan

Paid time off & holidays

Health, dental & vision insurance

Job summary

Aon is seeking an Operations and Tech Manager I to lead end-to-end management of professional liability, malpractice, regulatory, and licensing board claims. The role oversees claims administration, phone coverage, email customer service, legal coordination, quality, compliance, and team performance in a hybrid Fort Washington setting.

The position requires 5+ years in business, insurance experience, and strong leadership, communication, and analytical skills.

Qualifications

• 5+ years of business experience preferably in the insurance industry.
• Experience in Team Management, Project Management and Resource Planning.
• Self-starter with operational improvement mentality.
• Has technical expertise to accomplish complex processes/tasks.
• Experience analyzing complex issues and coming up with creative solutions.
• Proficiency in Microsoft Suite.
• Strong organizational skills. Attention to detail and accuracy.
• Excellent communication; both written and verbal.
• Proactive Management Style and consistent follow-through.
• Ability to work both independently and collaboratively within a team environment.
• P&C License.

Responsibilities

• Direct the handling of professional liability and license protection claims from initial notification through resolution.
• Manage customer support across phone and email channels, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service in a timely and professional manner.
• Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice claims, and disciplinary actions.
• Ensure timely claim investigations, coverage reviews, documentation, reserving, and resolution strategies.
• Serve as the escalation point for high-exposure, sensitive, urgent, or complex claims.
• Monitor claim inventory, aging, workloads, service levels, and closure activity.
• Interact with key business stakeholders up to executive level.
• Act as key liaison with carrier partner including complex claim resolution and audit administration.
• Evaluate need for system improvements based on feedback from process owners and operations teams.
• Work with advanced reporting and metrics, provide analysis and report out.

Skills

Team Management

Project Management

Resource Planning

Operational Improvement

Analytical Thinking

Microsoft Office

Communication Skills

Collaboration

Independent Work

Proactive Management

P&C License

Education

Bachelor's degree or relevant validated experience

Job description

Aon is seeking an Operations and Tech Manager I to lead end-to-end management of professional liability, malpractice, regulatory, and licensing board claims. The role oversees claims administration, phone coverage, email customer service, legal coordination, quality, compliance, and team performance in a hybrid Fort Washington setting.

The position requires 5+ years in business, insurance experience, and strong leadership, communication, and analytical skills.