Operation and Tech Manager I

AON PLC; Fort Washington (MD); Hybrid; USD 64,000 - 85,000; Full time

Benefits offered by this job

401(k) employer contributions

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

Job summary

AON PLC in Fort Washington offers an Operations and Tech Manager I role focused on protecting professional licenses and managing professional liability and malpractice claims. You will lead claims administration, support customer service channels, and coordinate with licensing boards and carriers.

This is a hybrid schedule with in-office and remote days. The role requires strong leadership, operational improvement ability, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree preferred or relevant validated experience.
• 5+ years in insurance or related field is preferred.
• Strong leadership and ability to manage multiple priorities.

Responsibilities

• Direct professional liability and license protection claims end-to-end.
• Manage phone and email customer service coverage.
• Coordinate with licensing boards and conduct investigations.
• Ensure timely investigations, reserving, and resolution strategies.
• Escalate high-exposure or complex claims as needed.
• Monitor workloads, service levels, and closure activity.
• Interact with stakeholders up to executive level.
• Coordinate with carrier partners and audits.
• Assess system improvements from process feedback.
• Prepare advanced reporting and performance metrics.

Skills

Team management

Project management

Resource planning

Microsoft Suite

Excellent communication

Organizational skills

Proactive management

Independent & collaborative

P&C license

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Suite

Job description

Posting Description

Aon Is Looking for An Operation and Tech Manager I !!

The Operations and Tech Manager I with Aon Business Services – Integrated Services and will support our Professional Liability & License Protection Claims function, leads the end-to-end management of professional liability, malpractice, regulatory, and licensing board claims. The role oversees claims administration, phone coverage, email customer service, legal coordination, quality, compliance, and team performance. This position serves as a subject matter expert and escalation point for insured professionals facing allegations, investigations, disciplinary actions, or civil liability matters, with a focus on protecting professional licenses, reputations, and financial interests. This position is for a hybrid schedule, in office and remote throughout the week in Fort Washington, PA

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibilities:

• Direct the handling of professional liability and license protection claims frominitialnotification through resolution
• Manage customer support across phone and email channels, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service in a timely and professional manner
• Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice claims, and disciplinary actions
• Ensuretimelyclaim investigations, coverage reviews, documentation, reserving, and resolution strategies
• Serve as the escalation point for high-exposure, sensitive, urgent, or complex claims
• Monitor claim inventory, aging, workloads, service levels, and closure activity
• Interact with key business stakeholders up to executive level
• Act as key liaison with carrier partner including complex claim resolution and audit administration
• Evaluate need for system improvements based on feedback from process owners and operations teams
• Work with advanced reporting and metrics, provide analysis and report out

Required Experience:

• 5+ years of business experience preferably in the insurance industry
• Experience in Team Management, Project Management and Resource Planning
• Self-starter with operational improvement / mentality
• Has technical expertise to accomplish complex processes/tasks
• Experience analyzing complex issues and coming up with creative solutions
• Proficiency in Microsoft Suite
• Strong organizational skills. Attention to detail and accuracy.
• Excellent communication; both written and verbal
• Proactive Management Style and consistent follow-through
• Ability to work both independently and collaboratively within a team environment
• P&C License

Preferred experience:

• Professional Liability Insurance

Education:

Bachelor's degree preferred or relevant validated experience

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $64,000 to $85,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.