Operation and Tech Manager I

Aon plc; Washington, Northern (Washington County, KY); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Health insurance

Paid time off

Holidays

Life insurance

Disability insurance

Tuition assistance

Commuter benefits

Employee assistance program

Job summary

Aon plc is seeking an Operations and Tech Manager I to lead professional liability and license protection claims, overseeing claims administration and customer service. The role partners with licensing boards, carriers, and executive stakeholders to protect professionals’ licenses and financial interests.

The position is hybrid, in-office and remote, with responsibilities spanning investigations, documentation, and performance monitoring to ensure high-quality outcomes.

Qualifications

• 5+ years in business, preferably insurance industry.
• Experience in team management, project management, and resource planning.
• Self-starter with operational improvement mindset.
• Strong technical ability to handle complex processes.
• Excellent written and verbal communication.
• P&C License is required.

Responsibilities

• Direct handling of professional liability and license protection claims from initial notification through resolution.
• Manage customer support via phone and email with timely, professional service.
• Oversee licensing board complaints, hearings, misconduct allegations, and disciplinary actions.
• Ensure timely investigations, reviews, documentation, reserving, and resolution strategies.
• Act as escalation point for high-exposure or complex claims.
• Monitor claim inventory, aging, workloads, service levels, and closure activity.
• Interact with stakeholders up to executive level and coordinate with carrier partners.
• Evaluate system improvement needs based on feedback from processes.

Skills

Team Management

Project Management

Resource Planning

Strong communication

Problem solving

Self-starter

Education

Bachelor's degree

Tools

Microsoft Suite

Job description

Aon Is Looking for An Operation and Tech Manager I !!

The Operations and Tech Manager I with Aon Business Services - Integrated Services and will support our Professional Liability & License Protection Claims function, leads the end-to-end management of professional liability, malpractice, regulatory, and licensing board claims. The role oversees claims administration, phone coverage, email customer service, legal coordination, quality, compliance, and team performance. This position serves as a subject matter expert and escalation point for insured professionals facing allegations, investigations, disciplinary actions, or civil liability matters, with a focus on protecting professional licenses, reputations, and financial interests. This position is for a hybrid schedule, in office and remote throughout the week in Fort Washington, PA

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibilities:

• Direct the handling of professional liability and license protection claims frominitialnotification through resolution
• Manage customer support across phone and email channels, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service in a timely and professional manner
• Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice claims, and disciplinary actions
• Ensuretimelyclaim investigations, coverage reviews, documentation, reserving, and resolution strategies
• Serve as the escalation point for high-exposure, sensitive, urgent, or complex claims
• Monitor claim inventory, aging, workloads, service levels, and closure activity
• Interact with key business stakeholders up to executive level
• Act as key liaison with carrier partner including complex claim resolution and audit administration
• Evaluate need for system improvements based on feedback from process owners and operations teams
• Work with advanced reporting and metrics, provide analysis and report out

Required Experience:

• 5+ years of business experience preferably in the insurance industry
• Experience in Team Management, Project Management and Resource Planning
• Self-starter with operational improvement / mentality
• Has technical expertise to accomplish complex processes/tasks
• Experience analyzing complex issues and coming up with creative solutions
• Proficiency in Microsoft Suite
• Strong organizational skills. Attention to detail and accuracy.
• Excellent communication; both written and verbal
• Proactive Management Style and consistent follow-through
• Ability to work both independently and collaboratively within a team environment
• P&C License

Preferred experience:

• Professional Liability Insurance

Education:

Bachelor's degree preferred or relevant validated experience

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $64,000 to $80,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon's discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions
• Eligibility for benefits is governed by the applicable plan documents and policies.