Hybrid Ops & Tech Lead, Affinity Healthcare

Aon plc; Washington (Washington County); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Aon is seeking an Ops & Tech Specialist III to support the Affinity Healthcare group. This hybrid role is based near Fort Washington, PA, with collaboration across IT, operations, and leadership teams to deliver technology initiatives and process improvements.

The ideal candidate will have 7+ years in the insurance industry, strong analytical and communication skills, and experience with AS400, AuMine, Majesco, InsPro, Wintam, and related systems. Bachelor’s degree required.

Qualifications

• 7+ years of business experience in the insurance industry.
• Strong analytical skills with data flows and system dependencies.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead for Affinity Healthcare Deliverables, Projects, and Technology Initiatives.
• Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses.
• Support technical workflow tasks from requirements gathering through implementation, testing, validation, and completion of deliverables.
• Understand deliverable deadlines, technical dependencies, system impacts, and ensure accurate and timely implementation.
• Become the domain expert of business processes and supporting systems, including AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm, with the ability to understand system logic, data flow, and programming concepts at a functional level.
• Interact and coordinate with multiple teams, including insurance carriers, IT, developers, QA, call center, operations, accounting, compliance, and Healthcare leadership.
• Connect with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status.
• Translate business requirements into clear technical requirements, user stories, test scenarios, and implementation plans for IT partners.
• Review and support system testing, defect resolution, data validation, and post-implementation monitoring for technical changes.

Skills

7+ years experience

Critical Thinking

Problem Solving

MS Office

Excel

SQL

IT background / programming concepts

Organizational skills

Communication

Proactive management

Teamwork

Education

Bachelor's degree

Tools

AS400

AuMine

Majesco

InsPro

Wintam

CoverWallet

SmartComm

Job description

Aon is seeking an Ops & Tech Specialist III to support the Affinity Healthcare group. This hybrid role is based near Fort Washington, PA, with collaboration across IT, operations, and leadership teams to deliver technology initiatives and process improvements.

The ideal candidate will have 7+ years in the insurance industry, strong analytical and communication skills, and experience with AS400, AuMine, Majesco, InsPro, Wintam, and related systems. Bachelor’s degree required.