Ops & Tech Specialist III

Aon plc; Washington (Washington County); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Aon is seeking an Ops & Tech Specialist III to support the Affinity Healthcare group. This hybrid role is based near Fort Washington, PA, with collaboration across IT, operations, and leadership teams to deliver technology initiatives and process improvements.

The ideal candidate will have 7+ years in the insurance industry, strong analytical and communication skills, and experience with AS400, AuMine, Majesco, InsPro, Wintam, and related systems. Bachelor’s degree required.

Qualifications

• 7+ years of business experience in the insurance industry.
• Strong analytical skills with data flows and system dependencies.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead for Affinity Healthcare Deliverables, Projects, and Technology Initiatives.
• Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses.
• Support technical workflow tasks from requirements gathering through implementation, testing, validation, and completion of deliverables.
• Understand deliverable deadlines, technical dependencies, system impacts, and ensure accurate and timely implementation.
• Become the domain expert of business processes and supporting systems, including AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm, with the ability to understand system logic, data flow, and programming concepts at a functional level.
• Interact and coordinate with multiple teams, including insurance carriers, IT, developers, QA, call center, operations, accounting, compliance, and Healthcare leadership.
• Connect with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status.
• Translate business requirements into clear technical requirements, user stories, test scenarios, and implementation plans for IT partners.
• Review and support system testing, defect resolution, data validation, and post-implementation monitoring for technical changes.

Skills

7+ years experience

Critical Thinking

Problem Solving

MS Office

Excel

SQL

IT background / programming concepts

Organizational skills

Communication

Proactive management

Teamwork

Education

Bachelor's degree

Tools

AS400

AuMine

Majesco

InsPro

Wintam

CoverWallet

SmartComm

Job description

Aon is hiring for an Ops & Tech Specialist III to support our Affinity Healthcare group. This is hybrid position our of our Fort Washington, PA office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Lead for Affinity Healthcare Deliverables, Projects, and Technology Initiatives
• Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses.
• Support technical workflow tasks from requirements gathering through implementation, testing, validation, and completion of deliverables.
• Understand deliverable deadlines, technical dependencies, system impacts, and ensure accurate and timely implementation.
• Become the domain expert of business processes and supporting systems, including AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm, with the ability to understand system logic, data flow, and programming concepts at a functional level.
• Interact and coordinate with multiple teams, including insurance carriers, IT, developers, QA, call center, operations, accounting, compliance, and Healthcare leadership.
• Connect with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status.
• Translate business requirements into clear technical requirements, user stories, test scenarios, and implementation plans for IT partners.
• Review and support system testing, defect resolution, data validation, and post-implementation monitoring for technical changes.

Skills and experience that will lead to success:

• 7+ years of business experience preferably in the insurance industry
• Critical Thinking: has the technical capability and systems knowledge to understand sophisticated processes, system logic, data flows, and technical dependencies.
• Problem Solving: experience analyzing sophisticated operational and technical issues, identifying root causes, and partnering with IT on creative solutions.
• Proficiency in Microsoft Office Suite
• Intermediate experience with Excel and SQL; ability to read, interpret, and validate data queries and technical outputs.
• IT background or solid grasp of programming concepts, system development life cycle (SDLC), application improvements, and user documentation.
• Strong organizational skills with attention to detail and accuracy
• Superb communication: both written and verbal.
• Proactive Management Style and consistent follow-through
• Ability to work both independently and collaboratively within a team environment.

Preferred Experience:

• 10+ years combination experience with the following roles: PM, BA, QA, Dev/Ops, systems analyst, or application support.
• Systems Knowledge: AS400 preferred; AuMine, Majesco, InsPro, Wintam, CoverWallet, and SmartComm experience a plus.
• Prior programming, application support, systems analysis, or experience working closely with developers to build, test, solve, and implement system changes preferred.
• Insurance industry experience

Education:

• Bachelor’s degree or equivalent years of industry experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $85,000 to $100,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.