Hybrid Ops Quality & CI Analyst

Insight Enterprises; Fort Worth (TX); Hybrid; USD 59,000 - 72,000; Full time

Job summary

Insight Enterprises is seeking an Ops Quality CI Analyst for a hybrid role in Fort Worth, TX. The position supports Quality & Continuous Improvement by monitoring, auditing, and identifying gaps in the operations process, and proposing corrective actions to enhance teammate and client experience.

The ideal candidate holds a bachelor’s degree, can work effectively with cross-functional teams, and is proficient with Microsoft Office.

Qualifications

• Bachelor's degree required or equivalent.
• Ability to work effectively with a cross-functional team.
• Proficiency with Microsoft Office programs.

Responsibilities

• Monitor and audit operations processes to identify gaps.
• Propose corrective actions to improve quality, accuracy, and policy conformity.
• Assess quality of work performance and its impact on teammate and client experience.
• Support and drive Quality & Continuous Improvement (QCI) strategy and data management.

Skills

Cross-functional teamwork

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Insight Enterprises is seeking an Ops Quality CI Analyst for a hybrid role in Fort Worth, TX. The position supports Quality & Continuous Improvement by monitoring, auditing, and identifying gaps in the operations process, and proposing corrective actions to enhance teammate and client experience.

The ideal candidate holds a bachelor’s degree, can work effectively with cross-functional teams, and is proficient with Microsoft Office.