Ops Quality CI Analyst

Insight; Fort Worth (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Freedom to work from another location,

Job summary

Insight is hiring an Ops Quality CI Analyst in Fort Worth to monitor and improve operational quality and processes. You will audit performance, identify gaps, and propose corrective actions to enhance teammate and client experiences.

Responsibilities include driving QCI strategy, leveraging QMS data for improvements, and supporting CAPA programs in alignment with ISO and other standards. This role emphasizes growth and continuous upskilling within a people-first culture.

Qualifications

• Bachelor's degree or equivalent required.
• Ability to work effectively with a cross-functional team.
• Proficient with Microsoft Office programs.
• Ability to quickly master new content areas, effectively prioritize work, and meet time-sensitive project goals and metrics.

Responsibilities

• Contribute to, lead, drive and support Quality & Continuous Improvement (QCI) Practice strategy as the organization grows.
• Leverage Quality Management System (QMS) and quality data management for continuous improvement.
• Support and improve Corrective and Preventive Action (CAPA) programs to align with ISO, CMMI and other standards.
• Assist in designing request, CAPA and ticketing formats, and quality standards; document SOPs and interdepartmental policies.

Skills

Cross-functional teamwork

MS Office

Prioritization

Quick learner

Education

Bachelor's degree

Tools

Quality Management System (QMS)

Job description

Ops Quality CI Analyst

Location: This position is based at our Fort Worth Solutions Integration Center.

Shift: 8:00am - 5:00pm CST

Salary: $65,000

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As an Ops Quality CI Analyst, you will be responsible for monitoring, auditing, identifying, and proposing measures to correct gaps in the entire operations process. We will count on you to be responsible for assessing the quality of work performance and opportunities that impact the teammate and client experience to include operational processes, technical accuracy, and conformity to company policies and procedures. Along the way, you will get to:

• Contribute to, lead, drive and support Quality & Continuous Improvement (QCI) Practice strategy, as the organization evolves and grows.
• Leverage Quality Management System (QMS) and quality data management for continuous improvement.
• Support and Improve Corrective and Preventive Action Program to ensure continued improvements in alignment with relevant industry Standards, including ISO, CMMI, et al.
• Participate in the design of request, CAPA, ticketing monitoring formats, and quality standards. Assist in creation and documentation of Standard Operating Procedures, interdepartmental policies, and procedures.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (B.A.) from a four-year college or university, or equivalent.
• The ability to work effectively with a cross-functional team is critical.
• Demonstrated proficiency with Microsoft Office programs.
• Ability to quickly master new content areas, effectively prioritize work, and meet time-sensitive project goals and metrics.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.