Ops Quality & CI Analyst | Remote Options

Insight; Fort Worth (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Freedom to work from another location,

Job summary

Insight is hiring an Ops Quality CI Analyst in Fort Worth to monitor and improve operational quality and processes. You will audit performance, identify gaps, and propose corrective actions to enhance teammate and client experiences.

Responsibilities include driving QCI strategy, leveraging QMS data for improvements, and supporting CAPA programs in alignment with ISO and other standards. This role emphasizes growth and continuous upskilling within a people-first culture.

Qualifications

• Bachelor's degree or equivalent required.
• Ability to work effectively with a cross-functional team.
• Proficient with Microsoft Office programs.
• Ability to quickly master new content areas, effectively prioritize work, and meet time-sensitive project goals and metrics.

Responsibilities

• Contribute to, lead, drive and support Quality & Continuous Improvement (QCI) Practice strategy as the organization grows.
• Leverage Quality Management System (QMS) and quality data management for continuous improvement.
• Support and improve Corrective and Preventive Action (CAPA) programs to align with ISO, CMMI and other standards.
• Assist in designing request, CAPA and ticketing formats, and quality standards; document SOPs and interdepartmental policies.

Skills

Cross-functional teamwork

MS Office

Prioritization

Quick learner

Education

Bachelor's degree

Tools

Quality Management System (QMS)

Job description

Insight is hiring an Ops Quality CI Analyst in Fort Worth to monitor and improve operational quality and processes. You will audit performance, identify gaps, and propose corrective actions to enhance teammate and client experiences.

Responsibilities include driving QCI strategy, leveraging QMS data for improvements, and supporting CAPA programs in alignment with ISO and other standards. This role emphasizes growth and continuous upskilling within a people-first culture.