Hybrid Ops & BI Production Planner

Collectors; New Castle (DE); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is seeking an Operations Production Planner to embed with our Operations teams, building actionable dashboards and serving as the bridge between business strategy and technical execution. You will design sources of truth, translate business needs into reporting, and improve throughput and service levels.

The role focuses on cross-functional collaboration, data integration, and enabling self-service BI across the organization, with a hybrid onsite/remote work arrangement and a 90-day

Qualifications

• 3+ years experience in operations or business analytics.
• Deep understanding of data visualization and reporting principles.
• Hands-on experience with modern BI tools (Lightdash, Tableau, Looker or similar).
• Advanced proficiency with Google Sheets and/or Excel for modeling and analysis.
• Strong communication skills and ability to translate needs for non-technical stakeholders.
• 5+ years experience in operations or business analytics.
• Experience supporting internal operations teams (Collectors Operations).
• BS/MS in a related field.
• Experience training teams to use data tools and self-service reporting.
• Proficiency in using AI tools to accelerate data analysis and generate documentation and dashboards.

Responsibilities

• Embed with Operations teams to understand workflows and translate requirements into reporting frameworks.
• Design, build, and maintain dashboards for leadership and frontline teams.
• Partner with Operations leadership on resourcing, throughput, and capacity planning to reduce SLA turnaround times.
• Serve as liaison between Operations and Engineering/Tech for enhancements.
• Extract and synthesize data across internal systems to highlight trends and inform decisions.
• Train and mentor team members on data tools and best practices to foster data self-sufficiency.

Skills

3+ years experience

Visualization & Reporting

Modern BI & Dashboarding

Spreadsheet mastery

Communication & Trust-building

Education

BS/MS in related field

Tools

Lightdash

Tableau

Looker

Job description

Collectors is seeking an Operations Production Planner to embed with our Operations teams, building actionable dashboards and serving as the bridge between business strategy and technical execution. You will design sources of truth, translate business needs into reporting, and improve throughput and service levels.

The role focuses on cross-functional collaboration, data integration, and enabling self-service BI across the organization, with a hybrid onsite/remote work arrangement and a 90-day