Hybrid Operations Support Specialist - Detail & Reports

CADEX; Maple Grove (MN); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Cadex in Maple Grove, MN is seeking an Operations Support Specialist in a hybrid role. You will manage customer communications, coordinate documentation, generate client reports, and support both 1st and 3rd Party lines.

The role emphasizes accuracy, professionalism, and continuous improvement with flexible office/remote options. The position requires a High School Diploma or GED and 1–3 years of clerical experience, fluency in English, and strong MS Office and communication skills.

Qualifications

• Proficient in navigating computer software and MS Office.
• Time management and organization skills.
• Problem solving skills.
• Proficient communication and comprehension skills, including professional written and telephone communication.
• Basic mathematical skills.
• Basic telephone and calculator skills.

Responsibilities

• Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses and support the collections team with accurate docs.
• Access client systems to retrieve and archive documents and update customer accounts.
• Escalate requests for documentation from clients to ensure information for account review or action.
• Prepare and distribute routine client reports with backup documentation and context for clients.
• Provide backup support to the mailroom including printing and mailing letters and documents.

Skills

MS Office

Time management

Problem solving

Communication skills

Math skills

Phone skills

Education

High School Diploma or GED

Job description

Cadex in Maple Grove, MN is seeking an Operations Support Specialist in a hybrid role. You will manage customer communications, coordinate documentation, generate client reports, and support both 1st and 3rd Party lines.

The role emphasizes accuracy, professionalism, and continuous improvement with flexible office/remote options. The position requires a High School Diploma or GED and 1–3 years of clerical experience, fluency in English, and strong MS Office and communication skills.