Hybrid Operations Engineer I — FinTech & Cloud Support

SwitchThink Solutions LLC; Phoenix (AZ); Hybrid; USD 52,000 - 68,000; Full time

Job summary

SwitchThink Solutions LLC in Phoenix, AZ is seeking an experienced Operations Engineer I to support customer experience and daily IT operations. The role is hybrid, combining on-site and remote work, and focuses on basic troubleshooting, data analysis, and process improvement to drive reliable service delivery.

You will monitor job routines, assist senior staff, provide on-call support, and perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• Working knowledge of Microsoft Office Suite including Outlook, Word, Excel, PowerPoint.
• Database (queries), reporting and system monitoring.
• Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication.

Responsibilities

• Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
• Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications.
• Escalates issues / exceptions in a timely fashion to senior engineering staff and IT Management.
• Provides on call support to support the DSFCU enterprise
• Performs other job-related duties as assigned.

Skills

Communication skills

Customer service

Education

Bachelor's degree in Computer Science

High School diploma or GED

Tools

MS Office Suite

Database queries

System monitoring

Job description

SwitchThink Solutions LLC in Phoenix, AZ is seeking an experienced Operations Engineer I to support customer experience and daily IT operations. The role is hybrid, combining on-site and remote work, and focuses on basic troubleshooting, data analysis, and process improvement to drive reliable service delivery.

You will monitor job routines, assist senior staff, provide on-call support, and perform other duties as assigned.