Operations Engineer I

SwitchThink Solutions LLC; Phoenix (AZ); Ibrido; USD 52.000 - 68.000; Tempo pieno

Descrizione del lavoro

SwitchThink Solutions LLC in Phoenix, AZ is seeking an experienced Operations Engineer I to support customer experience and daily IT operations. The role is hybrid, combining on-site and remote work, and focuses on basic troubleshooting, data analysis, and process improvement to drive reliable service delivery.

You will monitor job routines, assist senior staff, provide on-call support, and perform other duties as assigned.

Competenze

• High School Diploma or GED.
• Working knowledge of Microsoft Office Suite including Outlook, Word, Excel, PowerPoint.
• Database (queries), reporting and system monitoring.
• Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication.

Mansioni

• Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
• Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications.
• Escalates issues / exceptions in a timely fashion to senior engineering staff and IT Management.
• Provides on call support to support the DSFCU enterprise
• Performs other job-related duties as assigned.

Conoscenze

Communication skills

Customer service

Formazione

Bachelor's degree in Computer Science

High School diploma or GED

Strumenti

MS Office Suite

Database queries

System monitoring

Descrizione del lavoro

If you’re an experienced IT professional, SwitchThink offers the chance to work on technology where performance really matters. Our teams build, host, manage and protect private cloud infrastructure and mission-critical financial systems, with work spanning enterprise applications, cybersecurity, disaster recovery, development, data, and emerging technologies.

You’ll join a growing technology company where people can move quickly, take ownership and see the impact of their work, while benefiting from the stability and financial backing of Desert Financial Credit Union. It’s an opportunity to bring the experience you already have, learn a highly specialized area of financial technology and work alongside people who take reliability, security, and technical excellence seriously. Plus, join a people first culture, get rewarded with a great benefits and generous compensation package. Join us!

What you will do here:

The Operations Engineer I provides organizational support to improve the customer experience, both internal and external with basic troubleshooting for daily operations issues. Collects, organizes, and analyzes data to uncover process related gaps in the organization's delivery of service. This is a hybrid position located in Phoenix, Arizona.

• Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
• Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications.
• Escalates issues / exceptions in a timely fashion to senior engineering staff and IT Management.
• Provides on call support to support the DSFCU enterprise
• Performs other job-related duties as assigned.

What you will need:

Required:

• High School Diploma or GED
• Working knowledge of Microsoft Office Suite including, but not limited to, Outlook, Word, Excel, PowerPoint
• Database (queries), reporting and system monitoring
• Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication

Preferred:

• College courses or degree in Computer Science
• 2+ Related work experience in lieu of degree
• 1+ years Credit Union or Banking processing experience
• IBM systems knowledge preferred.

Job Location: Phoenix, Arizona

Job Type: Hybrid

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

#LI-Hybrid

Qualifications

Education

Preferred

Bachelors or better in Computer Science.

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.