Operations Associate - 175829 - 175982

Piper Companies; Raleigh (NC); Híbrido; USD 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental

Vision

401k

Paid time off

Holidays

Descripción de la vacante

Piper Companies is seeking a Hybrid Operations Associate in the Raleigh-Durham area to join a life insurance and annuity solutions provider. The position requires on-site presence three days a week from 9am to 6pm, with duties spanning client communications and claims support.

The role emphasizes clear guidance on products, efficient service delivery, and portal navigation assistance, with competitive hourly compensation and a comprehensive benefits package.

Formación

• Bachelor's or Associates degree required.
• Ability to pass call center simulation.
• Intermediate Microsoft Office skills.
• Experience working in customer service.

Responsabilidades

• Manage all communication with clients about claims and services via phone, email, chat, and text.
• Provide quick, effective solutions to clients ensuring all requests are fully resolved.
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
• Provide technical support to clients navigating portal access.

Conocimientos

Multitasking

Call center

Customer service

Microsoft Office

Educación

Bachelor's or Associates Degree

Herramientas

Microsoft Office

Descripción del empleo

Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.

Responsibilities Of The Operations Associate

• Manage all communication with clients about claims and services via phone, email, chat, and text.
• Provide quick, effective solutions to clients ensuring all requests are fully resolved.
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
• Provide technical support to clients navigating portal access.

Requirements For The Operations Associate

• Bachelor's or Associates Degree Required
• Ability to pass call center simulation (multitasking, listening, computer use)
• Intermediate Microsoft Office skills
• Experience working in customer service

Compensation For The Operations Associate

• $20-23 Hourly Pay
• Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays

Keywords: Customer Service, Customer Service Representative, Customer Support, Client Support, Operations, Hybrid, Raleigh, Durham, NC

#HYBRID

This position opens for applications on 10/16/2026. Applications for this job will be accepted for at least 30 days from the posting date.