Hybrid Onboarding Coordinator – Consultant Success

Actalent; Jacksonville (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Actalent is seeking an Onboarding Operations Associate in Jacksonville, FL to support post-offer onboarding for consultants. The role partners with clients, program offices, and delivery teams to ensure a seamless onboarding experience.

Key duties include managing 25+ consultants, providing daily status updates, validating onboarding triggers, and leveraging tools like Appian, PeopleSoft, Salesforce, and more to drive efficiency.

Qualifications

• 2+ years in a customer service related position.
• Associates degree or 2+ years in a customer service related position.
• Preferred degree in Business, Communications, Psychology or Human Resources

Responsibilities

• Support onboarding of consultants and coordinate with multiple teams.
• Manage onboarding status updates and daily consultant communications.
• Ensure timely completion of pre-employment screening and compliance.
• Leverage onboarding tools and technology to streamline processes.
• Collaborate with client teams and field offices to meet hiring needs.
• Maintain accurate records and assist with weekly compliance reviews.

Skills

Customer service experience

Effective communication

Education

Associates degree or 2+ years in a customer service related position

Tools

Appian

PeopleSoft

Salesforce

Litmos

DocuSign

Microsoft Office

Job description

Actalent is seeking an Onboarding Operations Associate in Jacksonville, FL to support post-offer onboarding for consultants. The role partners with clients, program offices, and delivery teams to ensure a seamless onboarding experience.

Key duties include managing 25+ consultants, providing daily status updates, validating onboarding triggers, and leveraging tools like Appian, PeopleSoft, Salesforce, and more to drive efficiency.