Hybrid Onboarding Specialist — Consultant Experience Lead

Actalent; Jacksonville (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO 20 days + 6 holidays

Profit Sharing

Job summary

Actalent is seeking an Onboarding Associate in Jacksonville, FL to ensure consultants receive excellent post-offer onboarding support. The role coordinates with new hires, clients, and internal teams to deliver a seamless onboarding experience.

The position features a hybrid schedule with 4 days in-office and 1 day remote, and requires strong customer service and communication skills. Responsibilities include managing 25+ consultants, timely onboarding updates, document management, and

Qualifications

• 2+ years in a customer service related position.
• Associates degree or 2+ years in a customer service related position.
• Preferred degree in Business, Communications, Psychology or Human Resources

Responsibilities

• Provide strong customer service in all interactions for a great consultant experience.
• Manage an average of 25+ consultants and provide daily updates on onboarding status.
• Interact with consultants to follow up on onboarding requirements and ensure timely speed-to-market onboarding.
• Document onboarding touchpoints and communicate updates via the onboarding platform.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Education

Associates degree or 2+ years in customer service

Preferred degree in Business, Communications, Psychology or HR

Job description

Actalent is seeking an Onboarding Associate in Jacksonville, FL to ensure consultants receive excellent post-offer onboarding support. The role coordinates with new hires, clients, and internal teams to deliver a seamless onboarding experience.

The position features a hybrid schedule with 4 days in-office and 1 day remote, and requires strong customer service and communication skills. Responsibilities include managing 25+ consultants, timely onboarding updates, document management, and