Hybrid Office & Operations Manager

Microbac Laboratories, Inc.; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

Microbac Laboratories, Inc. is hiring an Office Manager/Operations Coordinator for our Methuen, MA location. The role starts remotely, with eventual transition to a fixed office.

You will research, tour, and help secure office space in the area, then oversee daily office operations and client communications. You will support the Customer Relationship and operations teams by delivering world-class CX, handling administrative duties, data entry, reporting, and coordinating with management.

Qualifications

• Bachelor's Degree in a field related to the Sciences or 1 year of relevant experience preferred
• Prior customer service experience required
• Prior commercial laboratory experience preferred

Responsibilities

• Ensure clients have a positive customer experience through proactive and professional customer service.
• Execute administrative duties including phone calls, emails, data entry, and clerical tasks.
• Maintain professional contact with assigned clients and prepare reports.
• Assist onboarding, review COA and invoices with customers.
• Set up accounts, file documents, and verify documents are complete.
• Collaborate with Quality Manager and Service Center teams to support operations.

Skills

Customer service

Data entry

Administrative support

Reporting

Education

Bachelor's Degree in Sciences

Tools

Microsoft Office

Job description

Microbac Laboratories, Inc. is hiring an Office Manager/Operations Coordinator for our Methuen, MA location. The role starts remotely, with eventual transition to a fixed office.

You will research, tour, and help secure office space in the area, then oversee daily office operations and client communications. You will support the Customer Relationship and operations teams by delivering world-class CX, handling administrative duties, data entry, reporting, and coordinating with management.