Level 1-2 IT Technician

AVC Technology; Indianapolis (IN); Hybrid; USD 40,000 - 70,000; Full time

Job summary

AVC Technology in Indiana is seeking an enthusiastic Tier 1-2 Systems Technician to join a fast-paced MSP team. You’ll triage, troubleshoot, and resolve tickets across hardware, software, and Microsoft 365 while delivering stellar customer service.

Be the friendly first contact for clients, document solutions, and collaborate with Tier 3 engineers. This hybrid role requires 2–5 years of IT support experience and a proactive, learning mindset, with on-site visits near Indianapolis.

Qualifications

• 2–5 years of IT support or technical customer-facing experience.
• Solid knowledge of Microsoft 365 services and administration.
• Experience with Active Directory and Entra ID tasks.
• Familiarity with ticketing systems and RMM/PSA tools.
• Willingness to work hybrid, with on-site visits near Indianapolis within 50 miles.
• CompTIA A+, Network+, or MS fundamentals, or actively pursuing.
• Excellent communication and customer service skills.
• Ability to triage, prioritize, and resolve tickets efficiently.

Responsibilities

• Be the friendly first point of contact for client technical issues.
• Triage, prioritize, and resolve incoming support tickets.
• Troubleshoot hardware, software, networking, and MS 365 issues.
• Support and administer Microsoft 365 environments.
• Assist with Active Directory and Entra ID tasks.
• Log all activity in the ticketing system with detail.
• Follow scheduled maintenance tasks and assist with patching and monitoring.
• Escalate to Tier 3 when needed with proper context.
• Document solutions for future reference.
• Work with on-site visits within 50 miles of Indianapolis.

Skills

IT support

Customer service

Microsoft 365

Active Directory

Entra ID

RMM tools

Ticketing system

Networking basics

GPO knowledge

Certs in progress

Education

High School Diploma

Tools

ConnectWise

Autotask

ServiceNow

Freshdesk

Job description

Welcome to AVC Careers: Your Gateway to a Dynamic IT Services Future in Indiana

AVC Technology is always looking for the right people to join our team. If your passion is providing the highest level of customer service, always learning something new, and taking ownership for a job well done, we’d love to have you apply!

Why Join Us

• Work in a fast-paced, high-energy MSP where every day is different (and occasionally heroic).
• Be part of a team that works hard, laughs harder, and supports each other through every reboot.
• We take our tech seriously — but not ourselves. Expect memes, banter, and team lunches alongside server builds.
• Opportunities to grow your skills, lead projects, and make a tangible impact in client environments.
• Competitive pay, solid benefits, and a culture that values both excellence and humor.

Location

• 238 S Meridian St, Suite 300
• Indianapolis, IN 46225
• United States of America

Department

• Operations

Full/Part Time

• Full Time

Workplace Type

• Hybrid

Years of Experience

• 2 - 5 Years

Level of Education

• High School Diploma

Description

We’re on the hunt for an eager, quick-thinking, and adequately caffeinated Tier 1-2 Systems Technician to join our powerhouse MSP team. If you’re someone who gets a little too excited when you fix a problem no one else could, loves learning something new every single day, and doesn’t flinch when a user says “it just stopped working” — this role was made for you.

You don’t need to have seen it all. You just need the drive to figure it out, the curiosity to ask good questions, and the people skills to keep clients calm while you do it. We’ll bring the experience — you bring the attitude.

Be the friendly, capable first point of contact for client technical issues — the person who picks up, digs in, and makes people feel like they’re in good hands.

Triage, prioritize, and resolve incoming support tickets across our helpdesk queue — keeping SLAs tight and clients happier than their last IT experience.

Troubleshoot and resolve day-to-day issues across hardware, software, networking, and Microsoft 365 — desktops, laptops, printers, and all the other things that develop opinions at the worst possible time.

Support and administer Microsoft 365 environments — user accounts, email, Teams, SharePoint, OneDrive, and the occasional license mystery.

Assist with Active Directory and Entra ID tasks — password resets, account management, group memberships, and basic policy queries.

Log everything in the ticketing system with accuracy and detail — because good notes are the difference between a 5-minute fix and a 45-minute rabbit hole.

Follow scheduled maintenance tasks and assist with patching, monitoring, and routine checks using RMM tooling — keeping client environments healthy before they become emergencies.

Escalate thoughtfully to Tier 3 when needed — with the right info, the right context, and a solid attempt already documented.

Communicate clearly and calmly with clients of all technical levels — whether you’re helping a CEO reset their MFA or walking someone through a printer driver install with grace and patience.

Contribute to documentation — if you figured it out, write it down so your future self (and teammates) can thank you.

1-3 years of experience in IT support, helpdesk, or a technical customer-facing role — MSP experience is a bonus but not a dealbreaker.

Working knowledge of Microsoft 365 — Outlook, Teams, SharePoint, OneDrive, and admin basics.

Familiarity with Windows desktop and server systems in a business environment— you know your way around a GPO and don’t panic at a command prompt.

Ticketing system experience — you understand the art of a well-written ticket (ConnectWise, Autotask, ServiceNow, Freshdesk — whatever your flavor).

Solid troubleshooting fundamentals — you approach problems methodically, not frantically.

Great communication and customer service skills — you can explain tech without making people feel small.

A genuine hunger to learn — certifications in progress, a homelab, a YouTube rabbit hole at midnight — we see it all as a green flag.

Exposure to Active Directory / Entra ID , basic user and device management.

Some experience with RMM or PSA tools (even if just as a user).

Basic networking knowledge — you know what a VLAN is and you’re not afraid of a subnet.

CompTIA A+, Network+, or Microsoft Fundamentals (MS-900, AZ-900, MD-102) — or actively working toward them.

Comfortable working across both scheduled/proactive tasks and reactive frontline support — you can switch gears without losing momentum.

While this position will be remote for daily work there will be some on-site customer visits necessary so being within 50 miles of Indianapolis is necessary.

We know great technicians aren’t always the ones with the longest CV. If you’ve got the foundation, the work ethic, and the right mindset — we’ll invest in the rest . You’ll be supported by experienced Tier 3 engineers, handed real opportunities to grow, and surrounded by a team that genuinely likes what they do.

Pay Range

• $40,000 USD to $70,000 USD per Year