Hybrid MSP IT Service Delivery Lead

#twiceasnice Recruiting; Kennewick (WA); Hybrid; USD 85,000 - 100,000; Full time

Job summary

A leading recruiting firm is seeking an IT Service Delivery Manager for a full-time position in Kennewick, Washington. The ideal candidate will have at least 5 years of IT support experience and come from a management or advanced technician background. Responsibilities include overseeing service delivery for MSP clients, leading a technical support team, and ensuring project success. The role offers a salary range of $85,000–$100,000 plus benefits, with typical hours from Monday to Friday, 8am to 5pm PST.

Qualifications

• 5 years of IT support experience required.
• Experience as an IT Manager or L2/L3 Technician in an MSP required.
• Strong technical knowledge of Windows servers/desktops, networking, and virtualization.

Responsibilities

• Oversee and manage service delivery for MSP clients.
• Lead a technical support team handling day‑to‑day Tier 2 and Tier 3 issues.
• Serve as an escalation point for complex technical challenges.

Skills

IT support experience

Technical knowledge of Windows servers/desktops

Networking and virtualization

Experience with Microsoft 365 and cloud technologies

Job description

A leading recruiting firm is seeking an IT Service Delivery Manager for a full-time position in Kennewick, Washington. The ideal candidate will have at least 5 years of IT support experience and come from a management or advanced technician background. Responsibilities include overseeing service delivery for MSP clients, leading a technical support team, and ensuring project success. The role offers a salary range of $85,000–$100,000 plus benefits, with typical hours from Monday to Friday, 8am to 5pm PST.