Hybrid Mortgage Customer Service Supervisor

Carrington Holding Company; Westfield (IN); Hybrid; USD 64,480 - 74,480; Full time

Benefits offered by this job

Comprehensive healthcare plans

401(k) match

Fitness and retail discounts

Customized training programs

Educational reimbursement

Job summary

Carrington Holding Company in Westfield, Indiana, seeks a Customer Service Supervisor to lead a unit within the Customer Service Department. The role involves overseeing operations, training employees, and ensuring standards are met.

Ideal candidates should have customer service experience and a commitment to excellence. The position offers a hybrid work schedule and health benefits, with a salary range of $64,480 to $74,480 per year plus incentives.

Qualifications

• Minimum three years of customer service/call center experience in a high-volume environment.
• Preferred two years or more of Mortgage Loan Servicing industry experience.

Responsibilities

• Oversee the entire operation of a unit within the Customer Service Department.
• Train and monitor employees to meet performance goals.
• Develop relationships with internal departments to maximize efficiencies.

Skills

Customer service experience

Supervisory skills

Problem-solving abilities

Education

High school diploma or equivalent

Job description

Carrington Holding Company in Westfield, Indiana, seeks a Customer Service Supervisor to lead a unit within the Customer Service Department. The role involves overseeing operations, training employees, and ensuring standards are met.

Ideal candidates should have customer service experience and a commitment to excellence. The position offers a hybrid work schedule and health benefits, with a salary range of $64,480 to $74,480 per year plus incentives.