Hybrid Mill Sales Coordinator — Customer & Quotes

Arauco North America, Inc.; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Health plans with wellness program and

Gym reimbursement

Pet insurance

Life insurance (employer-paid and VOL)

Job summary

ARAUCO North America, Inc. is hiring a Mill Sales Coordinator in Atlanta. This role blends inside sales, customer service, and product knowledge to support mill operations and customers. You will manage quotes, orders, inventory, and pricing while coordinating with manufacturing and sales teams.

The position requires 2+ years in sales or customer service, a bachelor’s degree preferred, strong Excel skills, SAP experience a plus, and willingness to travel up to 10% in a hybrid setting.

Qualifications

• Preferred 4-year bachelor’s degree in Business, Marketing, Logistics, International Trade, or related.
• 2+ years of Inside Sales, Customer Service Sales, or similar experience with pricing, quotes, claims resolution, and product knowledge.
• Must be proficient in Excel (pivot tables, VLOOKUPs).
• Willingness to travel up to 10%.
• SAP experience is a plus and PowerPoint experience is preferred.

Responsibilities

• Act as a liaison between the customer and manufacturing facilities, providing timely and accurate information.
• Develop and maintain a product knowledge base of ARAUCO products and sell to organization capabilities and specs.
• Manage mill order files to maintain on-time performance while maximizing efficiency and profitability.
• Prioritize specific orders/customers.
• Plan for down time events / maintenance.
• Facilitate quotes with customers and/or sales.
• Assist managing inventory levels in plants.
• Resolve minimums issues for sales reps, customers, and Mills.
• Facilitate claims and coordinate with plants.
• Biweekly call/meeting with plants.
• Identify new product opportunities and develop programs with manufacturing as needed.
• Coordinate and attend all mill tours for sales reps and customers.
• Provide product knowledge training with Sales and customers as required.
• Participate in quarterly mill reviews.
• Qualify new accounts from a financial/credit perspective.
• Manage and grow existing accounts.
• Initiate contact with and/or respond to customer inquiries.
• Communicate and negotiate price levels with customers.
• Maintain updated price lists for assigned customers.
• Prepare and enter orders into SAP or other OES.
• Track orders and shipments.
• Provide weekly shipment updates to customers.
• Investigate and negotiate resolutions for customer problems (e.g., shipping delays, billing disputes, quality problems).
• Process claims.
• Conduct business travel as required.
• Provide coverage within the Sales team during absences and as required.

Skills

Inside Sales experience

Customer service

Attention to detail

Multitasking

Travel willingness

Education

Bachelor’s degree preferred

Tools

Excel

PowerPoint

SAP

Job description

ARAUCO North America, Inc. is hiring a Mill Sales Coordinator in Atlanta. This role blends inside sales, customer service, and product knowledge to support mill operations and customers. You will manage quotes, orders, inventory, and pricing while coordinating with manufacturing and sales teams.

The position requires 2+ years in sales or customer service, a bachelor’s degree preferred, strong Excel skills, SAP experience a plus, and willingness to travel up to 10% in a hybrid setting.