Mill Sales Coordinator

ARAUCO - North America; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus or profit sharing eligibility

Health plans with wellness program

Gym reimbursement

Pet insurance

Life insurance

Paid maternity/paternity leave

Retirement planning

Tuition reimbursement

Job summary

ARAUCO - North America seeks a Mill Sales Coordinator in the Atlanta area. This hybrid role blends on-site collaboration at the Dunwoody office with remote tasks to support mill operations and customers.

You will act as a liaison between customers and manufacturing facilities, build product knowledge, and manage mill orders for on-time performance while driving profitability. Strong Excel and SAP experience are preferred.

Qualifications

• Bachelor’s degree or related in Business, Marketing, Logistics, or Intl Trade.
• 2+ years Inside Sales or Customer Service Sales experience with pricing, quotes, claims resolution, and product knowledge.
• Proficiency in Excel (pivot tables, VLOOKUPs).
• Willing to travel up to 10%.
• SAP experience is a plus.
• PowerPoint experience preferred.
• Energetic, self-motivated, and flexible.
• Highly organized and detail oriented.
• Industry knowledge of building products.

Responsibilities

• Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both.
• Develop and maintain a comprehensive product knowledge base of ARAUCO products and sell to the organization’s capabilities and specifications.
• Manage mill order files to maintain on time performance while maximizing efficiency and profitability.
• Prioritize specific orders/customers.
• Plan for downtime events / maintenance.
• Facilitate quotes with customers and/or sales.
• Assist managing inventory levels in plants.
• Resolve minimums issues for sales reps, customers, and Mills.
• Facilitate claims.
• Biweekly call/meeting with plants.
• Assist SOP group – order file questions, volume shifts, plant efficiencies, profitability, mins, gr processing.
• Identify new product opportunities and work with manufacturing to develop programs as needed.
• Manage price pages/templates and quotes in conjunction with the Sales Director and Sales Managers.
• Facilitate trials- production, order entry, logistics.
• Coordinate and attend all mill tours for sales reps and customers.
• Provide product knowledge training with Sales and customers as required.
• Participate in quarterly mill reviews.
• Qualify new accounts from a financial/credit perspective.
• Manage and grow existing accounts.
• Initiate contact with and/or respond to customer inquiries.
• Communicate and negotiate price levels with customers.
• Maintain updated pricelists for assigned customers.
• Prepare and enter orders into SAP or other OES.
• Track orders and shipments.
• Provide weekly shipment updates to customers.
• Investigate and negotiate a resolution for customer problems (eg shipping delays, billing disputes, quality problems).
• Process claims.
• Manage Samples activity, including requesting samples.
• Monitor customer performance (sales volumes, margins, problems, etc.).
• Conduct business travel as required.
• Provide coverage within the Sale team during absences and as required.

Skills

Inside Sales

Customer Service

Pricing

Quotes

Claims Resolution

Product Knowledge

Interfacing with Customers

Excel

PowerPoint

Travel up to 10%

SAP

Education

Bachelor’s degree in Business/Marketing/Logistics/Intl Trade

Tools

Excel

PowerPoint

SAP

Job description

• Looking for a rewarding career with a company that values people, growth, sustainability, and teamwork? Join our Atlanta team as a Mill Sales Coordinator!

• Looking for a rewarding career with a company that values people, growth, sustainability, and teamwork? Join our Atlanta team as a Mill Sales Coordinator!

This role is hybrid, onsite three days per week, at our Dunwoody office location.

What We Are Looking For

• Preferred 4-year bachelor’s degree in Business, Marketing, Logistics, International Trade, or related.
• 2+ years of experience of Inside Sales, Customer Service Sales, or similar—would like experience with pricing, quotes, claims resolution, product knowledge, interfacing with customers.
• Must have proficiency in Excel (pivot tables, VLOOKUPS
• Must be willing to travel up to 10%
• Experience with Power Point preferred
• Energetic, self-motivated, and flexible
• Ability to multi-task efficiently and effectively.
• Precise and detail oriented; highly organized.
• SAP experience is a plus!
• Industry knowledge of building products

What We Offer

• An attractive compensation package with either bonus or profit/gain sharing eligibility for every role
• Health plans with options that meet your needs, including a wellness program, gym reimbursement, and additional benefits such as pet insurance, legal insurance, employer-paid and voluntary life insurance, and more
• Paid maternity and paternity leave, a competitive vacation package, and company and floating holidays designed to support your work-life balance
• Retirement planning options, including generous employer contributions
• Opportunities to learn and develop, including a tuition reimbursement program

In This Role, You Would

• Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both.
• Develop and maintain a comprehensive product knowledge base of ARAUCO products and sell to the organization’s capabilities and specifications.
• Manage mill order files to maintain on time performance while maximizing efficiency and profitability.
• Prioritize specific orders/customers.
• Plan for down time events / maintenance.
• Facilitate quotes with customers and/or sales
• Assist managing inventory levels in plants
• Resolve minimums issues for sales reps, customers, and Mills.
• Facilitate claims
• Biweekly call/meeting with plants
• Assist SOP group – order file questions, volume shifts, plant efficiencies, profitability, mins, gr processing
• Identify new product opportunities and work with manufacturing to develop programs as needed.
• Manage price pages/templates and quotes in conjunction with the Sales Director and Sales Managers.
• Facilitate trials- production, order entry, logistics.
• Coordinate and attend all mill tours for sales reps and customers.
• Provide product knowledge training with Sales and customers as required.
• Participate in quarterly mill reviews.
• Qualify new accounts from a financial/credit perspective.
• Manage and grow existing accounts.
• Initiate contact with and/or respond to customer inquiries.
• Communicate and negotiate price levels with customers.
• Maintain updated pricelists for assigned customers.
• Prepare and enter orders into SAP or other OES.
• Track orders and shipments.
• Provide weekly shipment updates to customers.
• Investigate and negotiate a resolution for customer problems (eg shipping delays, billing disputes, quality problems).
• Process claims.
• Manage Samples activity, including requesting samples.
• Monitor customer performance (sales volumes, margins, problems, etc.).
• Conduct business travel as required.
• Provide coverage within the Sale team during absences and as required.