Mill Sales Coordinator

Arauco North America, Inc.; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Health plans with wellness program and

Gym reimbursement

Pet insurance

Life insurance (employer-paid and VOL)

Job summary

ARAUCO North America, Inc. is hiring a Mill Sales Coordinator in Atlanta. This role blends inside sales, customer service, and product knowledge to support mill operations and customers. You will manage quotes, orders, inventory, and pricing while coordinating with manufacturing and sales teams.

The position requires 2+ years in sales or customer service, a bachelor’s degree preferred, strong Excel skills, SAP experience a plus, and willingness to travel up to 10% in a hybrid setting.

Qualifications

• Preferred 4-year bachelor’s degree in Business, Marketing, Logistics, International Trade, or related.
• 2+ years of Inside Sales, Customer Service Sales, or similar experience with pricing, quotes, claims resolution, and product knowledge.
• Must be proficient in Excel (pivot tables, VLOOKUPs).
• Willingness to travel up to 10%.
• SAP experience is a plus and PowerPoint experience is preferred.

Responsibilities

• Act as a liaison between the customer and manufacturing facilities, providing timely and accurate information.
• Develop and maintain a product knowledge base of ARAUCO products and sell to organization capabilities and specs.
• Manage mill order files to maintain on-time performance while maximizing efficiency and profitability.
• Prioritize specific orders/customers.
• Plan for down time events / maintenance.
• Facilitate quotes with customers and/or sales.
• Assist managing inventory levels in plants.
• Resolve minimums issues for sales reps, customers, and Mills.
• Facilitate claims and coordinate with plants.
• Biweekly call/meeting with plants.
• Identify new product opportunities and develop programs with manufacturing as needed.
• Coordinate and attend all mill tours for sales reps and customers.
• Provide product knowledge training with Sales and customers as required.
• Participate in quarterly mill reviews.
• Qualify new accounts from a financial/credit perspective.
• Manage and grow existing accounts.
• Initiate contact with and/or respond to customer inquiries.
• Communicate and negotiate price levels with customers.
• Maintain updated price lists for assigned customers.
• Prepare and enter orders into SAP or other OES.
• Track orders and shipments.
• Provide weekly shipment updates to customers.
• Investigate and negotiate resolutions for customer problems (e.g., shipping delays, billing disputes, quality problems).
• Process claims.
• Conduct business travel as required.
• Provide coverage within the Sales team during absences and as required.

Skills

Inside Sales experience

Customer service

Attention to detail

Multitasking

Travel willingness

Education

Bachelor’s degree preferred

Tools

Excel

PowerPoint

SAP

Job description

Career Opportunities: Mill Sales Coordinator (31705)

Looking for a rewarding career with a company that values people, growth, sustainability, and teamwork? Join our Atlanta team as a Mill Sales Coordinator!

This role is hybrid, onsite three days per week, at our Dunwoody office location.

What we are looking for:

• Preferred 4-year bachelor’s degree in Business, Marketing, Logistics, International Trade, or related.
• 2+ years of experience of Inside Sales, Customer Service Sales, or similar—would like experience with pricing, quotes, claims resolution, product knowledge, interfacing with customers.
• Must have proficiency in Excel (pivot tables, VLOOKUPS
• Must be willing to travel up to 10%
• Experience with Power Point preferred
• Energetic, self-motivated, and flexible
• Ability to multi-task efficiently and effectively.
• Precise and detail oriented; highly organized.
• SAP experience is a plus!
• Industry knowledge of building products

What we offer:

• An attractive compensation package with either bonus or profit/gain sharing eligibility for every role
• Health plans with options that meet your needs, including a wellness program, gym reimbursement, and additional benefits such as pet insurance, legal insurance, employer-paid and voluntary life insurance, and more
• Paid maternity and paternity leave, a competitive vacation package, and company and floating holidays designed to support your work-life balance
• Retirement planning options, including generous employer contributions
• Opportunities to learn and develop, including a tuition reimbursement program

In this role, you would:

• Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both.
• Develop and maintain a comprehensive product knowledge base of ARAUCO products and sell to the organization’s capabilities and specifications.
• Manage mill order files to maintain on time performance while maximizing efficiency and profitability.
• Prioritize specific orders/customers.
• Plan for down time events / maintenance.
• Facilitate quotes with customers and/or sales
• Assist managing inventory levels in plants
• Resolve minimums issues for sales reps, customers, and Mills.
• Facilitate claims
• Biweekly call/meeting with plants
• Identify new product opportunities and work with manufacturing to develop programs as needed.
• Manage price pages/templates and quotes in conjunction with the Sales Director and Sales Managers.
• Coordinate and attend all mill tours for sales reps and customers.
• Provide product knowledge training with Sales and customers as required.
• Participate in quarterly mill reviews.
• Qualify new accounts from a financial/credit perspective.
• Manage and grow existing accounts.
• Initiate contact with and/or respond to customer inquiries.
• Communicate and negotiate price levels with customers.
• Maintain updated pricelists for assigned customers.
• Prepare and enter orders into SAP or other OES.
• Track orders and shipments.
• Provide weekly shipment updates to customers.
• Investigate and negotiate a resolution for customer problems (eg shipping delays, billing disputes, quality problems).
• Process claims.
• Conduct business travel as required.
• Provide coverage within the Sale team during absences and as required.