Hybrid Membership Engagement Specialist

American Society of Anesthesiologists®; Illinois; Hybrid; USD 65,000 - 77,000; Full time

Job summary

The American Society of Anesthesiologists® (ASA) is seeking a Group Engagement Specialist in Schaumburg, IL with a flexible hybrid schedule or remote option. You will serve as the primary liaison for ASA group accounts, manage onboarding for centralized invoicing, drive engagement, and ensure renewal value while collaborating across departments.

Responsibilities include onboarding, rostering accuracy, outreach to organizational leaders, and monitoring engagement metrics.

Qualifications

• Bachelor’s degree in communications, business, marketing, association management, or related field preferred.
• Minimum 3 years of work experience in related field required. Medical association experience desirable.
• Proven expertise in member services, membership marketing, retention, and communications required.
• Experience with member volunteers and staff in developing new membership programs and projects preferred.
• Proficiency in Microsoft 365 tools; familiarity with association management systems and CRM platforms.

Responsibilities

• Lead onboarding and implementation activities for new centralized invoicing accounts; educate administrators on benefits and processes.
• Collaborate to ensure rostering and membership processing is accurate and timely; monitor roster trends to grow membership.
• Engage organizational leaders about value of ASA membership and centralized invoicing; identify new potential organizations.
• Understand value proposition to residency programs and AAEs; connect audiences with ASA programs and resources.
• Facilitate issue resolution and coordinate resources to address customer concerns; support engagement planning.
• Build residency program engagement database and execute outreach cadence; identify programs not on invoicing.
• Update marketing materials and membership toolkits for centralized invoicing audiences; support communications.
• Lead communications with program coordinators; develop contact points and channels for updates.
• Monitor account health and engagement metrics; develop resources and analyze data for strategic decisions.
• Oversee ASA annual meeting and ASA ADVANCE activities related to group accounts; assist with group registrations.

Skills

Member services

Membership marketing

Retention

Communications

Project management

CRM platforms

Microsoft 365

Education

Bachelor’s degree in Communications

Tools

Microsoft 365

CRM platforms

Web-based applications

Job description

The American Society of Anesthesiologists® (ASA) is seeking a Group Engagement Specialist in Schaumburg, IL with a flexible hybrid schedule or remote option. You will serve as the primary liaison for ASA group accounts, manage onboarding for centralized invoicing, drive engagement, and ensure renewal value while collaborating across departments.

Responsibilities include onboarding, rostering accuracy, outreach to organizational leaders, and monitoring engagement metrics.