Hybrid Call Center Agent – Member Services

Hanscom; Littleton (CO); Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA

401(k)

Student loan paydown

Paid sick time

Paid vacation time

Job summary

Hanscom Federal Credit Union is seeking a Call Center Agent to join our member-focused team in a hybrid work environment. You will handle member inquiries, process transactions, verify identities, and resolve concerns at first contact, delivering exceptional service.

Ideal candidates have 1-2 years in a similar role, a high school degree or equivalent, and authorization to work in the US. We offer competitive pay and benefits with opportunities for growth.

Qualifications

• 1-2 years of similar or related experience.

Responsibilities

• Meet incoming member contact metrics and standards with high quality service.
• Ensure member identity verification and transaction processing align with compliance.
• Take ownership of member concerns and resolve issues at first point of contact.
• Achieve personal productivity targets.
• Understand all member support functions including account maintenance and remote loan processing.

Education

High School degree or equivalent

Job description

Hanscom Federal Credit Union is seeking a Call Center Agent to join our member-focused team in a hybrid work environment. You will handle member inquiries, process transactions, verify identities, and resolve concerns at first contact, delivering exceptional service.

Ideal candidates have 1-2 years in a similar role, a high school degree or equivalent, and authorization to work in the US. We offer competitive pay and benefits with opportunities for growth.