Hybrid Member Relationship Advisor

Mazuma Credit Union; Overland Park (KS); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, and Vision benefits

On-site gym

Paid Volunteer Time

Discretionary bonus program

Job summary

Mazuma Credit Union in Overland Park, KS, is hiring a Relationship Advisor for our MRC team. This hybrid role handles inbound and outbound calls, guides members to the right products, and coordinates with departments to ensure seamless service.

You will educate members on Mazuma products and drive strong engagement during every interaction. Ideal candidates have a year of customer service in financial services, strong communication, and problem-solving skills.

Qualifications

• 1 year of customer service experience.
• 1 year of experience in a financial institution.
• 1 year of experience in a call center.
• 1 year of consumer lending preferred.

Responsibilities

• Handle inbound calls and determine member needs, refer to appropriate department.
• Conduct outbound calls for education campaigns as needed.
• Deliver high-impact member experiences with accurate information and follow‑through.
• Assist with account maintenance and online banking navigation.
• Ensure compliance with regulations and internal procedures.
• Support members with disputes, refunds, and basic transactions.

Skills

Customer service

Communication skills

Problem-solving

Multi-tasking

Keyboarding

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office (Outlook/Word/Excel)

Job description

Mazuma Credit Union in Overland Park, KS, is hiring a Relationship Advisor for our MRC team. This hybrid role handles inbound and outbound calls, guides members to the right products, and coordinates with departments to ensure seamless service.

You will educate members on Mazuma products and drive strong engagement during every interaction. Ideal candidates have a year of customer service in financial services, strong communication, and problem-solving skills.