Hybrid Member Experience Advisor

Mazuma Credit Union; Olathe (KS); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with company match

Paid time off including holidays

Job summary

Mazuma Credit Union is seeking a Relationship Advisor – MRC to handle member inquiries by phone and calendar-based outreach. You will identify member needs, recommend Mazuma products, and coordinate with specialist staff to ensure a seamless experience.

Applicants should have strong communication, problem-solving skills, and the ability to multitask while meeting service and sales targets. A hybrid work model and comprehensive benefits are offered.

Qualifications

• 1 year of customer service experience.
• Preferred experience in a financial institution or call center.

Responsibilities

• Handle incoming calls and determine appropriate Mazuma products or services.
• Educate members on Mazuma’s products and guide to the right staff.
• Meet or exceed sales and service productivity metrics.
• Assist with transfers, balance inquiries, and online banking navigation.
• Maintain accurate account information and document interactions.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Excel

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Mazuma Credit Union is seeking a Relationship Advisor – MRC to handle member inquiries by phone and calendar-based outreach. You will identify member needs, recommend Mazuma products, and coordinate with specialist staff to ensure a seamless experience.

Applicants should have strong communication, problem-solving skills, and the ability to multitask while meeting service and sales targets. A hybrid work model and comprehensive benefits are offered.