Hybrid Member Care Coordinator - Customer Support

American Association of Nurse Practitioners, Inc.; Austin (TX); Hybrid; USD 32,000 - 36,000; Full time

Job summary

The American Association of Nurse Practitioners, Inc. seeks a Customer Service Coordinator - Member Care to deliver outstanding member support via telephone, email, ticketing systems, and CRM tools.

The role emphasizes courteous service, accuracy, and collaboration with the Member Care Center team in Austin. Based at the Austin, Texas National Headquarters with a hybrid work option, you will process membership applications, dues, renewals, and communications while contributing to SOPs, data

Qualifications

• Provides comprehensive and exceptional customer service to members and prospective members.
• Maintains data hygiene and assists with SOPs and knowledge base materials.

Responsibilities

• Serves as a tier 1 initial point of contact for the Member Care Center for inbound phone calls.
• Responds to membership email box and Help Ticket inquiries.
• Handles membership applications, dues payments, and automatic renewal transactions.
• Documents member interactions accurately in CRM and internal notes.
• Assists with preparation of membership materials for conferences.

Skills

Customer service

CRM systems

Zendesk

Data entry

Membership processing

Tools

Zendesk

CRM software

Job description

The American Association of Nurse Practitioners, Inc. seeks a Customer Service Coordinator - Member Care to deliver outstanding member support via telephone, email, ticketing systems, and CRM tools.

The role emphasizes courteous service, accuracy, and collaboration with the Member Care Center team in Austin. Based at the Austin, Texas National Headquarters with a hybrid work option, you will process membership applications, dues, renewals, and communications while contributing to SOPs, data