Hybrid Member Advisor - Banking Support & Card Help

Affinity Plus Federal Credit Union; Bemidji (MN); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Job summary

Affinity Plus Federal Credit Union is seeking a full-time Member Advisor for our Contact Center in Bemidji, MN to assist members with deposits, withdrawals, transfers, card support, and Online Banking while building trustful relationships.

This hybrid role begins with a 90-day in-person training period in Bemidji, with most duties performed remotely thereafter and occasional in-person weeks. The position offers a stable schedule and a focus on member service and career growth.

Qualifications

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease
• Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
• Working at a computer 98% of the day, utilizing the phone
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
• Lift, carry, push or pull up to approximately 50 pounds
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Job description

Affinity Plus Federal Credit Union is seeking a full-time Member Advisor for our Contact Center in Bemidji, MN to assist members with deposits, withdrawals, transfers, card support, and Online Banking while building trustful relationships.

This hybrid role begins with a 90-day in-person training period in Bemidji, with most duties performed remotely thereafter and occasional in-person weeks. The position offers a stable schedule and a focus on member service and career growth.