Hybrid Medical Office Assistant, Patient Access

University of Illinois Chicago; Chicago (IL); Hybrid; USD 36,000 - 56,000; Full time

Job summary

UI Health is seeking a Medical Office Assistant in Chicago to support patient access operations. The role focuses on verifying demographics, eligibility, and financial clearance, while delivering courteous service to patients and providers in a hybrid work setting.

At UI Health, responsibilities include documenting changes, handling payments, and staying updated on payer requirements. Strong communication, data entry, and basic computer skills are essential for success in this role.

Qualifications

• Knowledge of customer and personal service.
• Written and oral communication skills.
• Basic computer skills.
• Ability to effectively communicate with staff throughout the hospital, patients and families, and volunteers and students.
• Ability to work under pressure and amid interruptions.
• Ability to read, comprehend and follow complex instructions.
• Ability to work with persons from a variety of cultural, economic, and educational backgrounds.
• Data entry ability.
• Ability to perform simple calculations (e.g., adding, subtracting, and totaling).

Responsibilities

• Verify patient demographics and update UI Health systems.
• Determine patient eligibility for services and collect required information.
• Provide excellent customer service by phone and in person.
• Maintain accurate records and complete registration tasks.
• Process payments and document financial clearance.
• Stay informed on payer requirements and UI Health policies.
• Assist in special projects as assigned.

Skills

Customer service

Communication

Data entry

Computer skills

Diversity awareness

Work under pressure

Education

High School diploma

Job description

UI Health is seeking a Medical Office Assistant in Chicago to support patient access operations. The role focuses on verifying demographics, eligibility, and financial clearance, while delivering courteous service to patients and providers in a hybrid work setting.

At UI Health, responsibilities include documenting changes, handling payments, and staying updated on payer requirements. Strong communication, data entry, and basic computer skills are essential for success in this role.