Medical Office Assistant - UI Health, Patient Access

UIC; Chicago (IL); Hybrid; USD 36,000 - 56,000; Full time

Job summary

UI Health in Chicago, IL is seeking a Medical Office Assistant for Patient Access. The role involves managing patient contact, verifying eligibility, and supporting registration workflows in a hybrid setting.

Responsibilities include updating insurance and patient data, handling inquiries, and ensuring accurate documentation. A high school diploma is required, with strong communication and basic computer skills preferred.

Qualifications

• Knowledge of customer service principles and patient interaction.
• Strong written and verbal communication skills.
• Basic computing skills including keyboarding and data entry.

Responsibilities

• Document changes in UI Health systems and update patient records.
• Handle patient inquiries by phone or in person with courtesy and accuracy.
• Obtain and verify insurance information and eligibility for services.
• Assist with pre-registration and registration workflows and ensure data integrity.

Skills

Customer service

Written and verbal communication

Basic computer skills

Staff coordination

Education

High School diploma or equivalent

Job description

Medical Office Assistant - UI Health, Patient Access

Chicago, IL, United States

Location: Chicago, IL USA

Requisition ID: 1043411

FTE: 1

Work Schedule: Monday - Friday, 7.5 hours/day

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Pay Range: The previously determined pay range for this position is $26.47 - 40.90 / Hourly Wage. Pay is competitive and commensurate with qualifications and experience, while also considering internal equity.

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, LifeInsurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The incumbent reports to the Director of Revenue Management, Patient Access Services, who reports to the Associate CFO, who reports to Chief Financial Officer. Employees at this level are responsible for performing a variety of routine clerical duties in order to provide quality patient care in a health care facility. They receive on the job training and detailed instructions in order to perform patient-related clinical activities. They work under direct supervision from a designated supervisor.

Duties & Responsibilities:

• Documents any changes in UI Health systems.
• When applicable, leaves patients voicemail and documents failed attempt to reach patient.
• Verifies and documents coverage and guarantor who is eligible for service.
• Determines if patient is eligible for intended care at UI Health.
• If necessary, contacts patient to obtain correct insurance information, or informs patient of UI Health self-pay policy.
• Updates all insurance / eligibility information in UI Health system.
• Ability to resolve missing registration errors in pre-registration and DNB workqueues.
• Within UI Health workqueues, documents and closes tasks upon completion.
• Updates work in progress on outstanding tasks.
• Maintains organization while completing tasks.
• May perform patient estimates and deposits, as necessary. Identifies and documents co-pay and estimated liability.
• Collects appropriate patient payment and processes receipts.
• Completes all required legal documents and obtains and scans all appropriate documents.
• Secures patient authorizations and financial clearance in the pre-access workflows.
• Provides excellent customer services to patients, providers, and clinic staff in person and via telephone.
• Completes interactions with respect and courtesy.
• Provides general information regarding UI Health when appropriate.
• Continues education on payers / payer requirements.
• Maintains technical knowledge of items necessary for financial clearance at UI Health for intended services.
• Stays up to date as policies and necessary documentation changes.
• Maintains competence and technical knowledge.
• Maintains a working knowledge of necessary registration and eligibility systems.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

• High School diploma or equivalent.

Preferred Qualifications:

• Knowledge of customer and personal service.
• Written and oral communication skills.
• Basic computer skills.
• Ability to effectively communicate with staff members throughout the hospital, patients and families, and volunteers and students.
• Ability to work under pressure and amid interruptions.
• Ability to read, comprehend and follow complex instructions.
• Ability to work with persons from a variety of cultural, economic, and educational backgrounds.
• Ability to perform simple calculations (e.g., adding, subtracting, and totaling).

Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Looking for more University of Illinois positions?

We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, covid sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.