Hub-Based Medical Assistant: Care Coordination & Outreach

Cityblock Medical Practice, P.A.; Massachusetts; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off (vacation and sick leave

Job summary

Cityblock Health is seeking a Medical Assistant to support pre-visit planning, visit readiness, and post-visit follow-up within an integrated care team. You will help coordinate care, manage the Athena EMR inbox, and ensure accurate patient records, while collaborating with providers and interdisciplinary teams to deliver coordinated, member-centered care.

The role emphasizes operational readiness, adherence to clinical standards, and active participation in care coordination across hub-based

Qualifications

• Support the pre-visit planning and visit readiness workflow.
• Coordinate care across teams to close care gaps and manage referrals.
• Maintain accurate patient records in the EMR and document outreach.
• Collaborate with providers, nursing, pharmacy, and other teams to ensure coordinated care.

Responsibilities

• Conduct pre- and post-visit chart preparation and verify eligibility and demographics.
• Engage members to schedule and confirm visits, annuals, and follow-ups.
• Participate in dyad huddles and support workflow documentation.
• Manage Athena inbox tasks within SLAs and route high-priority items.

Skills

Pre-visit planning

Care coordination

EMR management

Team collaboration

Patient communication

Tools

Athena EMR

Inbox management

Job description

Cityblock Health is seeking a Medical Assistant to support pre-visit planning, visit readiness, and post-visit follow-up within an integrated care team. You will help coordinate care, manage the Athena EMR inbox, and ensure accurate patient records, while collaborating with providers and interdisciplinary teams to deliver coordinated, member-centered care.

The role emphasizes operational readiness, adherence to clinical standards, and active participation in care coordination across hub-based