Hybrid Medical Assistance Coordinator

Zurich; Stevens Point (WI); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health plan

401(k) with employer matching

Parental leave

Job summary

Zurich Cover-More’s Travel Guard team seeks a Medical Assistance Coordinator to support travelers with medical issues abroad. You’ll coordinate care, arrange prescriptions, and work with international partners—delivering compassionate, proactive service in a fast-paced setting.

Expect a hybrid schedule with three days in the office and two days remote. The role emphasizes empathy, precision, and collaboration with medical professionals to ensure timely, quality assistance for clients.”

Qualifications

• High School Diploma or equivalent is required.
• Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role is preferred.
• Strong verbal communication skills with clear and compassionate explanations.
• Ability to remain calm, empathetic, and professional when supporting people in distress.
• Strong organisational skills and attention to detail with accurate documentation.
• Ability to multitask, prioritise, and follow established processes.
• Good problem-solving skills and the confidence to handle unfamiliar situations.
• Positive, flexible attitude and willingness to learn in a fast-paced environment.
• Medical terminology, healthcare exposure, or multilingual skills are highly regarded but not required.

Responsibilities

• Take inbound calls from clients experiencing medical situations while traveling, from minor concerns to urgent needs.
• Provide calm, clear guidance and emotional reassurance to clients and their families.
• Coordinate medical services including referrals, prescriptions, and travel arrangements.
• Liaise with medical professionals, hospitals, clinics and global partners to ensure appropriate care.
• Apply critical thinking to assess situations and determine next steps within policy.
• Manage multiple cases at once in a dynamic environment.
• Document case details, decisions, and client interactions in systems.
• Contribute to a consistently positive and empathetic client experience.

Skills

Customer service

Call centre experience

Healthcare coordination

Multitasking

Communication

Empathy

Attention to detail

Problem-solving

Calm under pressure

Education

High School Diploma or equivalent

Tools

Case management systems

Job description

Zurich Cover-More’s Travel Guard team seeks a Medical Assistance Coordinator to support travelers with medical issues abroad. You’ll coordinate care, arrange prescriptions, and work with international partners—delivering compassionate, proactive service in a fast-paced setting.

Expect a hybrid schedule with three days in the office and two days remote. The role emphasizes empathy, precision, and collaboration with medical professionals to ensure timely, quality assistance for clients.”