Hybrid MDU Account Leader & HOA Relations

TDS Telecommunications Corporation; Bend (OR); Hybrid; USD 62,000 - 101,000; Full time

Job summary

TDS Telecom seeks an Account Manager-MDU Sales & Support to manage a national portfolio of MDU, HOA, COA, and Co-op accounts, driving growth, retention, and long-term relationships. You will coordinate with property owners, management companies, developers, and boards to support renewals, service adoption, and engagement initiatives.

You will travel up to 20% and operate in a hybrid schedule with on-site work in Bend, OR, supporting cross-functional teams to deliver strong customer experiences

Qualifications

• Bachelor’s Degree or higher OR 4+ years professional work experience.
• 2+ years inside or outside sales experience, preferably selling data, voice and/or video solutions in an MDU environment.
• 2+ years of experience in effective proposal and contract negotiations.
• Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.
• Ability to travel up to 20% of the time annually.

Responsibilities

• Prepare and deliver customer presentations, proposals, and contract documentation to support service agreements and customer objectives.
• Build and maintain relationships with customer stakeholders, including C-suite executives, property owners, community association managers, HOA/COA board members, attorneys, and developers.
• Develop, support and execute account strategies focused on customer retention, relationship development, and service adoption.
• Coordinate with cross-functional teams to support a seamless customer experience across all touchpoints.
• Attend customer meetings, association meetings, board meetings, and industry events; represent TDS professionally.

Skills

MDU sales experience

Contract negotiations

Customer relationship management

CRM experience (Salesforce or similar)

Presentation skills

Travel up to 20%

Education

Bachelor’s Degree or higher

Tools

Salesforce

DocuSign

Microsoft Office

Teams

Job description

TDS Telecom seeks an Account Manager-MDU Sales & Support to manage a national portfolio of MDU, HOA, COA, and Co-op accounts, driving growth, retention, and long-term relationships. You will coordinate with property owners, management companies, developers, and boards to support renewals, service adoption, and engagement initiatives.

You will travel up to 20% and operate in a hybrid schedule with on-site work in Bend, OR, supporting cross-functional teams to deliver strong customer experiences