Hybrid Maui Employee Relations Specialist

ProService Hawaii; Honolulu, Northern (HI, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully paid healthcare

401(k) matching

Paid parental leave

Student loan assistance

Employee assistance programs

Paid time off

Job summary

ProService Hawaii is hiring an Employee Relations Specialist for Maui, Hawaii. This high-volume, frontline role handles payroll, benefits, PTO, timekeeping, and HR policy inquiries across multiple channels.

You will triage, research, and resolve questions while maintaining precise case notes in Salesforce and guiding users toward self-service tools. A strong emphasis on accuracy, responsiveness, and ownership is required.

Qualifications

• Prior experience in a call center, shared services, or high-volume customer service environment is expected.
• We’re not just looking for someone who can handle the pace — we’re looking for someone who takes pride in doing it well.

Responsibilities

• Serve as the first point of contact for worksite employee inquiries in person, on the phone, email, and case channels — triaging, researching, and resolving questions related to payroll, benefits, PTO, timekeeping, and HR policies.
• Process high-volume level-1 transactions (address changes, direct deposit updates, PTO balances, benefits inquiries) with precision and a focus on first-contact resolution.
• Maintain detailed, timely case documentation in Salesforce so teammates and clients always know where things stand — no incomplete cases, no loose ends.
• Escalate complex or sensitive issues with full context and retain ownership through resolution — the employee should never have to start over.
• Guide worksite employees toward self-service tools during routine interactions, turning service moments into brief teaching opportunities.
• Monitor patterns, flag service risks, and contribute improvement ideas that reduce friction for employees and the team.

Skills

Call center experience

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Salesforce

Payroll systems

HR systems

Job description

ProService Hawaii is hiring an Employee Relations Specialist for Maui, Hawaii. This high-volume, frontline role handles payroll, benefits, PTO, timekeeping, and HR policy inquiries across multiple channels.

You will triage, research, and resolve questions while maintaining precise case notes in Salesforce and guiding users toward self-service tools. A strong emphasis on accuracy, responsiveness, and ownership is required.