Relations Specialist II

ProService Hawaii; Honolulu (HI); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Flexible work options

Development programs

Competitive compensation

Job summary

A local HR solutions provider in Honolulu is seeking an Entry-level Client Service Representative. You will be responsible for resolving client cases, managing cases through Salesforce, and delivering training to clients. The ideal candidate will have a proven track record in client service roles and strong communication skills. This full-time position offers competitive compensation and opportunities for professional growth through a flexible work environment.

Qualifications

• Demonstrated success in high-volume client service or support roles.
• Proficiency with case management tools, especially Salesforce.
• Clear, concise, and client-focused communication style.

Responsibilities

• Respond to and resolve client cases meeting service level agreements.
• Log and manage cases using tools like Salesforce.
• Deliver client-facing trainings to support understanding and adoption.

Skills

Client service success

Salesforce proficiency

Communication skills

Problem-solving

Team collaboration

Tools

Salesforce

Job description

Responsibilities

• Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs)
• Log and manage cases using tools like Salesforce, ensuring documentation is complete and compliant
• Deliver client-facing trainings on system platforms to support client understanding and adoption
• Proactively identify recurring issues and propose solutions to reduce case volume and improve client outcomes
• Collaborate with internal departments to elevate and resolve complex client issues
• Contribute to continuous improvement efforts by surfacing process gaps and recommending enhancements

Qualifications

• Demonstrated success in high-volume client service or support roles
• Proficiency with case management tools (e.g., Salesforce) and strong digital fluency
• Proven ability to meet or exceed SLAs and deliver first-contact resolutions
• Experience collaborating across teams to resolve complex or escalated issues
• Clear, concise, and client-focused communication style
• Track record of identifying service risks and contributing to process improvements

About ProService Hawaii

At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.

Benefits

• Culture of purpose and inclusion guided by core values
• Trust and autonomy with independent responsibility and clear guidance
• Real opportunities to grow through feedback, coaching, development programs, mentorship, and clear pathways
• Flexible hybrid or fully remote options depending on location with Hawaii Standard Time
• Competitive compensation ($24.72 to $33.98) plus full benefits and resources for well-being

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Strategy/Planning and Information Technology
• Industry: Human Resources Services