Hybrid Luxury E-Commerce Client Advisor (Sales & Service)

Fourth Floor; Miami (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Fourth Floor is seeking an E-Commerce Customer Sales Associate for its Client Relations team in Miami. This hybrid role blends luxury service, digital sales, and relationship management across phone, email, live chat, and other online channels.

The ideal candidate has 3+ years in luxury retail or e-commerce, exceptional communication skills, and a proven ability to identify needs and close sales while delivering an elevated client experience.

Qualifications

• 3+ years of experience in customer service, retail, a contact center, or a related client-facing environment.
• Luxury retail or e-commerce experience strongly preferred.
• Exceptional written and verbal communication skills.
• Strong sales ability with experience identifying customer needs and closing sales.
• Ability to provide polished service to discerning luxury clientele.
• Must have valid U.S. work authorization; visa sponsorship is not available.

Responsibilities

• Provide elevated customer service and sales support across phone, email, live chat, and other digital channels.
• Handle inbound customer inquiries professionally while outbound follow-up to develop ongoing client relationships.
• Identify customer needs, recommend products, overcome objections, and convert inquiries into sales opportunities.
• Process merchandise orders originating through phone and online channels with high accuracy.
• Develop and maintain client relationships through personalized follow-up and proactive clienteling.
• Maintain accurate client information within CRM and customer management systems.
• Provide knowledgeable guidance regarding products, availability, services, launches, and other inquiries.
• Coordinate referrals and fulfill client requests with retail locations and internal teams.
• Meet established sales goals, service expectations, KPIs, and response standards.
• Stay current on product knowledge, launches, campaigns, and internal processes.
• Support special projects and outbound clienteling initiatives as needed.

Skills

Customer service

Sales

CRM tools

MS Office

Salesforce

WPM 50

Luxury retail

Education

Bachelor's degree

Tools

Salesforce

CRM systems

SAP

Job description

Fourth Floor is seeking an E-Commerce Customer Sales Associate for its Client Relations team in Miami. This hybrid role blends luxury service, digital sales, and relationship management across phone, email, live chat, and other online channels.

The ideal candidate has 3+ years in luxury retail or e-commerce, exceptional communication skills, and a proven ability to identify needs and close sales while delivering an elevated client experience.