Hybrid Loss Mitigation Manager - Compliance & Ops

Guild Mortgage Company; Northern, San Diego (KY, CA); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401(k) with employer match

Job summary

Guild Mortgage Company seeks a Manager, Loss Mitigation to oversee LM SPOC operations, ensure regulatory compliance, and drive process improvements. The role supervises staff, reviews daily reports, and coordinates policy updates within federal and investor guidelines.

The ideal candidate has extensive mortgage default or loss mitigation experience, supervisory skills, and strong analytical abilities. A hybrid work setup is available, with on-site presence required in California offices as part

Qualifications

• High school diploma and some college, technical training or equivalent required; bachelor’s degree in finance, business or a related field preferred, along with seven or more years total experience in mortgage default or loss mitigation, with at least four years in a supervisory role required.
• Expert-level knowledge of conventional and government mortgage loan documents, including processes, terminology, and regulatory requirements.
• Expert-level knowledge of SOPs, CFPB, FCRA and FDCPA preferred.
• Strong interpersonal and problem-solving skills.
• Highly organized and detail oriented; fast-paced, metrics-driven environment.
• Advanced math skills.
• Proficiency with internet searches, data entry, MS Word/Excel/PowerPoint/Outlook.

Responsibilities

• Review daily reporting for accuracy and timeliness; identify audit risks.
• Monitor staff pipeline reports and supervise LM SPOC team performance.
• Develop and review servicing policies and procedures; update annually or with regulatory changes.
• Maintain MLO licensing and CEU requirements (~40 hours annually).
• Respond to complaints/appeals and ensure satisfactory resolutions.
• Handle escalations of borrower complaints, investor inquiries, and litigation mediation.
• Address internal/external audit findings and implement remediation plans.
• Lead projects to improve processes and training; manage call quality programs.

Skills

Loss Mitigation

Regulatory compliance

Supervisory experience

Analytical skills

Communication

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

10-key by touch

Education

Bachelor’s degree in finance, business or related field

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

AIQ

Blitzdoc

Job description

Guild Mortgage Company seeks a Manager, Loss Mitigation to oversee LM SPOC operations, ensure regulatory compliance, and drive process improvements. The role supervises staff, reviews daily reports, and coordinates policy updates within federal and investor guidelines.

The ideal candidate has extensive mortgage default or loss mitigation experience, supervisory skills, and strong analytical abilities. A hybrid work setup is available, with on-site presence required in California offices as part