Hybrid Loss Mitigation & Collections Specialist

Canvas Credit Union; Lone Tree (CO); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Seriously good benefits

401k with company match (up to 10%)

Paid Vacation

Paid Sick Time

Paid Holidays

Paid Wellness Day

Flexible Spending Account

Health Savings Account

Tuition Reimbursement

Rate Discounts on Qualifying Loans

Job summary

Canvas Credit Union is seeking a Loss Mitigation/Collections Representative for a hybrid role based at our Home Office in Lone Tree, CO. You will preserve the credit union’s assets by managing delinquent loan accounts, collecting payments, and recovering collateral while maintaining professional member relationships.

You’ll work in a fast-paced environment with a 40-hour week, Mon–Fri, and be supported by a strong benefits package including healthcare, 401(k) with company contributions, paid

Qualifications

• Engage with members professionally and calmly.
• Strong interpersonal skills and customer service mindset.
• Willingness to learn and build a career within Canvas.

Responsibilities

• EDUCATE our members by providing information and support through trying times.
• PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening.
• PROCESS and review Right of Offset to eligible member accounts.
• CONTACT delinquent members regarding their loans by phone, mail, and email; take appropriate action to bring current.
• ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity.
• INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans.
• REVIEW and process Right of Offset to eligible member accounts.
• ADHERE to Credit Union policies and all relevant regulations in connection with collections activity.
• COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements.

Job description

Canvas Credit Union is seeking a Loss Mitigation/Collections Representative for a hybrid role based at our Home Office in Lone Tree, CO. You will preserve the credit union’s assets by managing delinquent loan accounts, collecting payments, and recovering collateral while maintaining professional member relationships.

You’ll work in a fast-paced environment with a 40-hour week, Mon–Fri, and be supported by a strong benefits package including healthcare, 401(k) with company contributions, paid