Collections Representative

Canvas Credit Union; Lone Tree (IA); Hybrid; USD 30,307 - 38,572; Full time

Benefits offered by this job

Paid Vacation

Medical insurance

Vision insurance

401(k) with company contribution

Tuition Reimbursement

Flexible Spending Account

Health Savings Account

Paid Sick Time

Job summary

Join a forward-thinking credit union as a Collections Representative, where you will assist members with delinquent accounts and provide ethical lending solutions. This role requires exceptional interpersonal skills and a commitment to assisting members through financial challenges in a supportive environment.

Qualifications

• Strong interpersonal skills to connect with members.
• Ability to maintain professional and ethical standards.
• Passion for helping members in financial distress.

Responsibilities

• Control delinquent loan accounts and collect payments.
• Educate members and provide lending solutions.
• Maintain records of collections activity.

Skills

Interpersonal skills

Ethical lending solutions

Active listening

Job description

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This range is provided by Canvas Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $28.00/hr

Direct message the job poster from Canvas Credit Union

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )

Why Canvas?

At Canvas, we’re dedicated to transforming financial services from the inside out.

Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

• Humble
• Accountable
• Resourceful

What’s In It For You

This is the good stuff. Take a look at what sets Canvas apart from other financial institutions:

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $22.00-$28.00 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results
• You’ll be a loan assets guru! You are responsible for ensuring Canvas’ integrity of assets and maintaining our mission of helping members afford life. You’ll also be our member’s right-hand person through trying times! It’s a superhero job, just without the big Lycra cape.
• This dream job is a career. The Loss Mitigation experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within.

What You’ll Do

The home base for this dream job is our Home Office in Lone Tree. The Loss Mitigation Representative is responsible for preserving the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and /or recovering collateral. They will promote the credit union’s mission and strive to maintain positive member relations by ensuring member contacts are conducted in a professional, ethical and responsible manner. This is a fast paced, high call volume work environment where you will be connecting with our members over the phone.

The following is a sneak peek into what a Loss Mitigation Representative’s day looks like:

• EDUCATE our members by providing information and support through trying times.
• PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening.
• PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)
• CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current.
• ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity.
• INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans.
• REVIEW and process Right of Offset to eligible member accounts.
• ADHERE to Credit Union policies and all relevant regulations in connection with collections activity.
• COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements.

Who You Are

Enough about us. Here's who you are…or who you think you are, or who you really want to be:

• You are delightfully off-beat: you’re different and proud of it!
• You are authentic and passionate about helping our Canvas family.
• You enjoy learning and want a career…not just a paycheck.
• You possess strong interpersonal skills and can connect with our members in a professional and calm manner.
• You’ve won service excellence awards and earned high fives and fist bumps for your awesomeness.
• You embrace change and seek new ways to serve our members and the community.
• You are a go-getter and self-starter and enjoy working independently. (Don’t worry, you’ll have plenty of friends surrounding you.)

We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent.

Current Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered.

Other Important Information

You’ll be asked to work a flexible schedule Monday through Friday - 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, and filing cabinets. The position also requires manual dexterity - the ability to lift files and flex paperclips. You may be required to stand on one leg, tap your head, and compound daily variable interest in your head. Just kidding - nobody can do that on one leg.

Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time.

Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

Position will be open until filled, or if unable to fill until posting is canceled.

#LI-Hybrid

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Other

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Inferred from the description for this job

Vision insurance

401(k)

Medical insurance

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