Customer Care Specialist II (Manheim)

Cox Enterprises; Georgia; Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Cox Enterprises is seeking a Logistics Concierge Specialist II for our Contact Center. The role requires reliable, problem-solving professionals with strong communication skills to manage inquiries, coordinate with multiple teams, and ensure high-quality service in a hybrid/remote setting.

Ideal candidates will have a High School Diploma or GED, 2 years of customer service or contact center experience, and flexibility to work evenings, weekends or holidays as needed.

Formación

• Excellent oral and written communications, especially via phone, email or chat.
• Ability to multi-task in a fast-paced, high-energy environment.
• Strong problem-solving and troubleshooting skills.

Responsabilidades

• Provide exemplary customer service to customers, clients and vendors while meeting department metrics.
• Manage high volume of inbound calls, emails and SMS; identify needs and provide solutions or alternatives.
• Communicate how to use customer-facing tools and work across the organization to resolve requests.

Conocimientos

Excellent communication

Attention to detail

Multi-tasking

Customer service mindset

Educación

High School Diploma / GED

Herramientas

Microsoft Office

Descripción del empleo

Job Scope:

The primary responsibilities of the Logistics Concierge Specialist IIin the Contact Centerare to provide exemplary customer service to our customers, clients and vendors while meeting and exceeding department metrics. This position may act as a liaison between the Contact Center and other departments within the company.

The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX OR ATLANTA.

Key Responsibilities:

• Proficient in all knowledge base requirements.
• Manage high volume of inbound calls, emails and SMS.
• Identify client needs, research issue and provide solutions and/or alternatives.
• Meet and/or exceed quality guidelines and key performance criteria.
• Work across the organization as needed to resolve client requests.
• Effectively communicate how to use any of our customer facing tools.
• Perform other task and duties as requested by management.

Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.

Skills:

• Excellent oral and written communications skills, particularly in a phone, email or chat context.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused, service-oriented professional.

Qualifications:

• High School Diploma / GED Required
• 2 years experience with customer service and/or contact center.
• 2 years automotive industry and/or logistics experience preferred.
• Working knowledge and proficiency with Microsoft Office products.
• Must have flexibility to work evenings, weekends, holidays as required.
• Ability to handle multiple projects/tasks at a time.
• Servant team member with ability to build strong trusted relationships.

Work Environment:

• Hybrid/Remote position in office requirement every Tuesday.