Hybrid Logistics Concierge Specialist II

Cox Enterprises; Georgia; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Cox Enterprises is seeking a Logistics Concierge Specialist II for our Contact Center. The role requires reliable, problem-solving professionals with strong communication skills to manage inquiries, coordinate with multiple teams, and ensure high-quality service in a hybrid/remote setting.

Ideal candidates will have a High School Diploma or GED, 2 years of customer service or contact center experience, and flexibility to work evenings, weekends or holidays as needed.

Qualifications

• Excellent oral and written communications, especially via phone, email or chat.
• Ability to multi-task in a fast-paced, high-energy environment.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide exemplary customer service to customers, clients and vendors while meeting department metrics.
• Manage high volume of inbound calls, emails and SMS; identify needs and provide solutions or alternatives.
• Communicate how to use customer-facing tools and work across the organization to resolve requests.

Skills

Excellent communication

Attention to detail

Multi-tasking

Customer service mindset

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Cox Enterprises is seeking a Logistics Concierge Specialist II for our Contact Center. The role requires reliable, problem-solving professionals with strong communication skills to manage inquiries, coordinate with multiple teams, and ensure high-quality service in a hybrid/remote setting.

Ideal candidates will have a High School Diploma or GED, 2 years of customer service or contact center experience, and flexibility to work evenings, weekends or holidays as needed.